SatRadio/Nav/ComnSys:Noisy/Static/Interference
NIGHT DROP STATES, ELECTRICAL REPAIR. ADVISOR FOUND SPECIAL ORDERED RADIO ON RO#345616. FOR THE HEATER CONTROLS AND SYSTEM GOES BLANK. * 3/04/21 AT 2:00 PM ADVISOR HAD A MESSAGE ON THE PHONE THE RADIO DISPLAY GOES BLANK AND THE CLIMATE CONTROLS, HEATED SEATS, HEATED STEERING WHEEL, NAVIGATION, CELL PHONE, BACK UP CAMERA DO NOT WORK AT THAT TIME. THE RADIO DIS PLAY WILL REBOOT AT TIMES WHILE DRIVING AND THE FUNCTIONS RETURN. THE CUSTOMER ALSO STATES THE RFMOTF STARTER SYSTEM WILL NOT ALWAYS WORK AND THE KEY FOB IS RECOGNIZED AT TIMES TO START THE VEHICLE. TECH PERFORMED INSPECTIONS AND VERIFIED RADIO DIS
PLAY WILL GO BLANK AND WILL RESET AT TIMES. THE SPECIAL THE ORDERED RADIO IS NOT IN STOCK YET. TECH COULD NOT VERIFY
ANY ABNORMAL KEY RECOGNITION AT THIS TIME. THE RADIO DISPLAY RUNS THROUGH THE CAN / BUS SYSTEMS AND IS NEEDED FOR PROPER VEHICLE OPERATIONS. NO CORRECTION WAS MADE. THE SPECIAL ORDERED RADIO NEEDS TO BE INSTALLED FOR ANY FURTHER ELECTRICAL CONCERNS.
THE AUDIO UNIT WILL MAKE AN ABNORMAL SOUND, UNIT WILL TURN ITSELF OFF AND WINDOWS WILL ROLL DOWN ON
THEIR OWN. * Not stated.
N212327470 INFOTAINMENT SCREEN REMAINS BLACK IN COLD TEMPERATURES - EXP. W/B * PERFORM RECALL #N212327470 INFOTAINMENT SCREEN REMAINS BLACK IN COLD TEMPERATURES. VERIFIED MODULE SOFTWARE OR CALIBRATION LEVEL: MODULE IS PROGRAMMED WITH SAME LEVEL SOFTWARE OR CALIBRATION. WARRANTY CLAIM CODE: 80YZ70827566.
CUSTOMER STATES UPDATE SYNC PHONE WILL DISCONNECT AND YOU CANT ADJUST RADIO VOLUME * UPDATE REQUIRED
USED THUMB DRIVE TO UPDATE SYNC
CUSTOMER STATES THAT THE XM RADIO WILL NOT LOAD. JUST GOES TO A LOADING SCREEN . REGULAR RADIO IS WORKING BUT THE XM IS NOT. * TESTED RADIO XM RADIO IS WORKING AS
DESIGNED, NO PROBLEM FOUND AT THIS TIME, NO DTC' S PRESET
there is a popping and crackling in the speakers * popping and crackling noise check for connections between every module in the gauge every module is connected
check shut down reason and found infotainment
unit code and gauge control module code
remove gauge control module and recheck
connectors. check infotainment unit and found was loose completely re check connectors
and put it back together with all bolts and
screws perform road test couple of times and check for shutdown reason and popping and crackling and everything its ok
CUSTOMER STATES THE RADIO UNIT FREEZES UP AND DONE
THIS ON AND OFF SINCE PURCHASING THE VEHICLE * Not stated
RATTLE FROM FRONT RIGHT SPEAKER * REPLACED SPEAKER ASSEMBLY
INSPECT SYSTEM FOUND FRONT RIGHT SPEAKER RATTLES REPLACE FRONT RIGHT SPEAKER ASSEMBLY
RADIO DISPLAYS BACK UP CAMERA WHEN DRIVING FORWARD. * TEST DROVE VEHICLE AND FOUND BACK UP CAMERA ON WHEN DRIVING FORWARD FOR A CERTAIN AMOUNT OF TIME. NO DTC 'S OR BULLETINS FOUND AT THIS TIME. COMPARED THIS VEHICLE WITH LIKE VEHICLE AND FOUND THAT IT IS NORMAL OPERATION OF THE VEHICLE. CALL TAC AND WAS INSTRUCTED TO REMOVE AND REPLACE THE RADIO REMOVED AND REPLACED RADIO.
CRACKLING/POPPING FROM THE SPEAKERS CAMERA DOES NOT WORK. * CRACKLING/POPPING FROM THE SPEAKERS - CAB WATCH CAMERA DOES NOT WORK -SEE HISTORY100001 WH 3 39817-TJB-AC0 FAKRA SERVICE HOUSING 5047 CONFIRMED THE COMPLAINT. PER DPSM, COMPLETED S/B 20-049:2018-20 ODYSSEY: POPPING OR CRACKLING FROM THE SPEAKERS; NO SOUND FROM THE AUDIO UNIT; NETWORK LOSS MESSAGE AND/OR DISPLAY ISSUES. CONFIRMED LOSS OF COMMUNICATION ERROR(2020-07-24 8:52:51 INFOTAINMENT_CONTROL_UNIT:  SUDDEN_SIGNAL_OFF.
REMOTE_TUNER: SUDDEN_SIGNAL_OFF). FOLLOWED SERVICE BULLETIN, REPLACED
FAKRA CONNECTORS AT THE GAUGE CONTROL UNIT, INFOTAINMENT UNIT, AND
AMPLIFIER/TUNER UNIT. TEST DROVE ISSUES DID NOT RETURN AT THIS TIME.
FM RADIO PLAYS OVER USB MUSIC NO STORED CODES MUSIC PLAYING AS DESIGNED. DOES NOT NOT HAPPEN ALL THE TIME - NO RHYME OR REASON * CAN NOT DUPLICATE CONCERN - OPERATING AS DESIGNED AT THIS TIME
THE CLICKING NOISE HAS COME BACK AND THE TOUCH SCREEN UNIT FLASHES ON AND OFF. CHECK AND ADVISE. SEE RO'S * 7371C6 INSTRUMENT PANEL WIRE HARNESS - REPLACE. 19991 FOLLOWED TECHLINE INSTRUCTIONS FROM PREVIOUS VISIT AND VERIFIED MOST CONNECTORS ON| AUDIO UNIT AND GAUGE MODULE ARE BOTH STILL SOLID AND ROUTED CORRECTLY REPLACED DASH HARNESS: AS PER TECH LINE RECOMMENDATION. AFTER INSTALLATION OF HARNESS VERIFIED NO  CRACKLING, ALL ROUTING CORRECT, NO PITCHED OR KINKED WIRES: OR MOST CONNECTORS AND ALL BUTTONS FUNCTIONAL WITH NO WARNING LIGHTS ON DASH
RADIO DISPLAY SCREEN IS IN/OP. DIAGNOSED ON A PREVIOUS VISIT AS SOFTWARE CONCERN. WAITING FOR UPDATE TO BE AVAILABLE. * SOFTWARE UPDATE NOT AVAILABLE YET
RADIO REBOOTS ON ITS OWN MEANWHILE CONNECTED VIA USB OR THROUGH APPLE CARPLAY. ACTS ERRATCIS AND VOLUME ARE UNRESPONSIVE. * FSE arrived onsite performed visual inspection
checked for any aftermarket equipment. None were found at the time of inspection. Scanned vehicle for Diagnostic Trouble Codes. No relevant DTCs s stored as history or set as current. Checked radio for latest software and calibrations, found a radio with the latest calibrations. Road test vehicle for 11 miles. Unable to duplicate customers' concerns during the road test. Checked for bulletins and PI s found bulletin #PIT5790B: Radio Resets Or Reboots After Changing Volume Or Volume Appears Non-Responsive Then Changes Unwanted. Engineering is investigating the root cause of this concern. No repair attempt was made at the time.FSE arrived onsite performed visual inspection checked for any aftermarket equipment. None were found at the time of inspection. Scanned vehicle for Diagnostic Trouble Codes. No relevant DTCs s stored as history or set as current. Checked radio for latest software and calibrations, found a radio with the latest calibrations. Road test vehicle for 11 miles. Unable to duplicate customers' concerns during the road tests. Checked for bulletins and PI s found bulletin #PIT5790B: Radio Resets Or Reboots After Changing Volume Or Volume Appears Non-Responsive Then Changes Unwanted. Engineering is investigating the root cause of this concern. No repair attempt was made at the time
A RADIO GOES OUT WHEN DRIVING ANYTIME
33C1Z RADIO GOES OUT WHEN DRIVING ANYTIME
2731 W * 5248 radio cuts out while driving 3420840 1.70 replace radio and reprogram it. WCC 80YN48848630
WHEN ON BLUETOOTH TELEPHONE CALL, DRIVER SIDE FRONT DOOR SPEAKER HAS A DISTORTED/ STATIC SOUND * ОAD Operating As Designed. 6675 PERFORMED SEVERAL TEST CALLS AND WAS UNABLE TO DUPLICATE CUSTOMERS CONCERN. VEHICLE OPERATING AS DESIGNED.
THE TOUCH SCREEN FREEZES AT TIMES
AND IS SLOW TO RESPOND * 0
THE AUDIO DISPLAY SCREEN FREEZES/GOES SLACK INTERMITTENTLY. * REPLACED BOTH Audio UNIT AND DISPLAY UNIT PER TECHLINE REF 4371255 DUE TO
RADIO DOES NOT TURN ON AT TIMES TRIM ELECTRICAL * 0
DASH SCREEN GOES BLACK AND FARKA CONNECTION ISSUE * CAUSE: FAILED CONNECTION
737099 INSTRUMENT PANEL WIRE HARNESS RE ROUTE
989 W
FC: 03214 PART#: COUNT:
CLAIM TYPE:
AUTH CODE:
PARTS- 0.00 LABOR: 0.00 OTHER: 0.00 TOTAL LINE B:
FOUND ODOMETER, RES UNIT, AND DVD PLAYER CONNECTOR UNDER TENSION,
re-route harness
RADIO DISPLAY WENT COMPLETEY BLANK AND HAD NO AUDIO THEN SCREEN JUST CAME BACK ON AND STARTED PLAYING MUSIC CK HIST * 7407 CODE U18B4 WAS STORED. FOUND HIGH RESISTANCE AT TERMINALS IN CONNECTOR X6 AT RADIO. REPLACED CONNECTOR X6 AT RADIO
VEHICLE HAD A MESSAGE COME ON IN DASH STATING VEHICLE AUDIO SYSTEM IS OVERHEATED. WHEN THIS HAPPENED HE WAS STREAMING MUSIC OVER BLUETOOTH AUDIO AND AFTER THE MESSAGE THE SOUND * D1 faults for head unit high reset D5 necessary to replace HU-H. see paper work, part on order from Germany. Message stating vehicle system overheating Installed 65 12 6 830 390 :B1-RP REMAN Headunit Hi installed 65 12 6 830 390-C :Core Charge: 65126830 Replaced HU-H, programmed vehicle
RADIO WON'T WORK INTERMITTENTLY. THE SCREEN GOES BLACK. * SOFTWARE UPDATE. TSB 21-2150 APPLIES TO SYNC FOR SCREEN GOING BLACK. UPDATED SYNC WITH SYNC 3 UNIVERSAL THUMB DRIVE.
CUST STS REAR SPEAKERS ARE QUIET/BLOWN
SETTINGS IN RADIO SOUNDS WERE MESSED UP
NTF * NTF
SPEAKER NOISE BACK OF DRIVERS A SEAT DRAIN * ORDERED DRIVERS COOLED SEAT BLOWER
CUSTOMER STATES HEAD UNIT FREEZES WHEN RUNNING ANDROID AUTO * DTS DROVE VEHICLE FOR 25 MILES AND COULD NOT REPRODUCE THE CONCERNS. HEAD UNIT DID NOT FREEZE UP. NO DTC CODES STORED
THE CUSTOMER STATES TOUCH SCREEN GOES
 BLACK AT TIMES. * REPLACE APIM.
C /S THE NAVIGATION INTERMITTENTLY DOESN'T WORK AND AN SD CARD WARNING COMES ON. * 13526 VERIFIED SD CARD WARNING MESSAGE IS ON. INSPECTED AND FOUND SD CARD INSTALLED PROPERLY. NO FAULTS FOUND., FOUND INTERFACE MODULE NOT PROPERLY COMMUNICATING WITH NAV SD CARD INTERMITTENTLY. LOSING CONNECTION WITH SD CARD. REPLACED AUDIO INTERFACE MODULE AND RECHECKED, OKAY NOW. SD CARD FOR NAVIGATION PLUGS INTO AUDIO INTERFACE MODULE.
THE CUSTOMER STATES THE VEHICLE HEAD UNIT REBOOTS AT LEAST 2 TIMES A DAY. * UPON INSPECTION FOUND SOFTWARE UPDATE FOR AV UNIT, RECOMMEND UPDATE AV UNIT.
400 UPDATED AV SOFTWARE.AV UNIT SOFTWARE ZE/32/RX8MAA/.3 0.30 UPDATED AV UNIT SOFTWARE AND CHECK FOR WIFI UPDATE.
RADIO SCREEN GLITCHES ABNORMALLY ABOUT ONCE A WEEK AND WHEN STARTS UP STATES ITS REBUILDING OR REBOOTING ON
SCREEN . KEEP REBOOTING AND FLASHING , AND SHUTS DOWN AND RESTART SEVERAL TIMES THIS DID NOT HAPPEN BEFORE THE RADIO WAS REPLACED HERE * ACCORDING TO PART REMAN UNIT NOT AVAILABLE (SEE ATTACHED) , NEEDED NEW UNIT WHICH WAS AVAILABLE. REPLACED RADIO WITH NEW RADIO HEAD UNIT AND WORKS AS DESIGNED
radio screen will reboot randomly while driving,
also sometimes when starting vehicle will not turn on whatsoever. Also when this happens volume doesn't work. * 9090 TSB. UNABLE TO VERIFY CONCERN, U15E1 U15F0 U150FHISTORY, PER TSB 18- NA-161 FOR CONCERNS, TESTED BATTERY CABLES FOUND 327 mA DRAW ON POSITIVE CABLE.REPLACED AND ADVISE CUSTOMER TO MONITOR
RADIO CHANGING SCREENS RANDOMLY ON SIRUIS XM OR PANDORA * PO PART PLACED ON SPECIAL ORDER FOR GUEST
HE IS CONTINUING TO HAVE ISSUES WITH APPLE CARPLAY SKIPPING AND FREEZING UP. ALSO, THE TOUCHSCREEN BUTTONS WILL
NOT MEMORIZE A RADIO PRESET AND JUST READ "PRESET". CUSTOMER ALSO STATES THAT HE HAS TO RE-PAIR HIS PHONE EVERY TIME HE GETS INTO THE VEHICLE * 2611 6237,INSTALL ACM AND PROGRAM WITH AS BUILT DATA. PROBLEM NOT REPAIRED . CONTACT TECH LINE. CONTACT ID NUMBER 118246126 WASINSTRUCTED TO NOT REPLACE ANYMORE PARTS ENGINEERING IS AWARE OF THE PROBLEM AND IS WORKING ON A SOLUTION.
SPEAKERS MAKE POPPING NOISES. * 0
HER INFOTAINMENT SCREEN WILL GET REALLY BRIGHT THEN HER AC KNOB LIGHTS TURN OFF THE ONLY WAY TO FIX IT IS TO TURN CAR OFF THEN BACK ON. * 35458 VEHICLE OPERATING AS DESIGNED. DURING TEST DRIVE OF THE VEHICLE THE SCREEN DID ALTER BRIGHTNESS BUT IT DID SO AS THE AUTOMATED HEAD LIGHTS TURNED ON AND OF IN DUSK-LIKE CONDITIONS.
BOTH INFOTAINMENTS WILL FREEZE UNTIL THE NEXT KEY CYCLE, SEVERAL TIMES CANNOT CONTROL TEMP. * Was not able to duplicate customer complaint at this time. Found no related fault codes logged or bulletins describing the complaint. Use guided diagnostics As directed by guided diagnostics, performed updates to Interactive Display Module A and Interactive Display Control Module. Verified SOTA Is up to date. Cleared all fault codes and perform a hard reset. Also performed updates to BCM and GWM to help rectify complaints. No further action is necessary at this time, the vehicle Is operating normally at all tines
NAVIGATION INTERMITTENTLY DOESN'T WORK,
HAVE TO STOP VEHICLE AND RESTART TO GET NAV TO WORK * 16507 FIXED UNDER LINE ABOVE RADIO FLASH
radio is glitching- SEE VIDEO FROM MATT-WHEN
PUSHING THE BUTTON NOTHING HAPPENS ON THE SCREEN- EVEN CHANNEL BUTTONS ON THE BACK OF THE WHEEL NOT WORKING. * SCANNED FOR CODES FOUND U18B4 SET AS A HISTORY DTCS. FOUND NO BULLETINS. FOUND RADIO UP TO DATE. CREATED TAC CASE 9-6899128393. ADVISED GUEST TO LEAVE PHONE DISCONNECTED FROM RADIO AND SEE IF ISSUES OCCUR. NO FURTHER ACTION.
Radio/Nav/Telematics Concern [CUSTOMER REQUESTS UPDATE U-CONNECT SYSTEM. UCONNECT ADVISED CUSTOMER SYSTEM SOFTWARE IS NOT UP TO DATE.) * UPDATED RADIO TO LATEST SOFTWARE PER CUSTOMER REQUEST. RADIO STILL NEEDS TO BE REPLACED DUE TO U0002-00 CAN С BUS OFF PERFORMANCE. UPDATED SOFTWARE FOR CUSTOMER SATISFACTION ONLY. NO CHARGE.
vehicle has issues with radio unit stated the vehicle has poping noise and crackling coming from speakers, stated the audio unit turns black and will not come back on until the vehicle is turned of and on . * INSTALLED FOUR BOLTS AND RE-INSTALLED ALL PARTS HAD BEEN REMOVED.
THE TRANSMITTERS WILL NOT COMMUNICATE FIRST THING IN THE MORNING UNTIL HE GETS IN THE TRUCK * tech found the transmitter working at every test,
tried first thing in the morning and found all is
working as designed
Corrected by 3429969: (0590) (9099) ENTERTAINMENT/RADIO/NAVIGATION/USB - CUSTOMER CONC
Tested operation. System working within range.
radio will play 2 different songs at the same time. * Multi point visual inspection. possible programming issue. reprogram radio using usb update as per TAC  recommendations. TAC recommends using a USB stick no larger than 32GB ¬ the 128 GB customer is using
CUST STATES THAT THE SYNC SYSTEM WILL SHUT OFF RANDOMLY AND COME BACK ON. * STARTED DIAC AND RETRIEVED CODE U0100 CHECKED OASIS FOR TSB?SSM/GSB AND FOUND TSB 21=2150, COMPLETED TSB. ALL GOOD AT THIS TIME
CUSTOMER STATES RANDOMLY APPROX ONCE
RADIO VOLUME FROM APPROX ONCE A MONTH SHE WILL TURN TEST WEEK. * DROVE VEHICLE MULTIPLE TIMES OVER THE COURSE 0 TO 1 AND RADIO WILL START BLARING
OF ONE UNABLE TO DUPLICATE DURING ANY TEST
VERIFIED SOFTWARE TEST DRIVING UP DO DATE
THE SPEAKERS ARE STILL CRACKLING AND POPPING WHILE DRIVING CUSTOMER STATES THE DISPLAY UNIT FREEZES AND GOES BLACK
DOESN'T MATTER WHETHER THE PHONE IS CONNECTED OR NOT CUSTOMER REQUESTS DIAGNOSIS AND ESTIMATE FOR REPAIRS. * DIAG CUSTOMER STATES THE SPEAKERS ARE STILL CRACKLING AND POPPING WHILE DRIVING CUSTOMER STATES THE DISPLAY UNIT FREEZES AND GOES BLACK DOESN'T MATTER WHETHER THE PHONE IS CONNECTED OR NOT CUSTOMER REQUESTS  DIAGNOSIS AND ESTIMATE FOR REPAIRS.
100001 WH 8138 PER DPSM, ACCESSED ALL FAKRA CONNECTORS. INSPECTED CONNECTORS VERIFIED HARNESSES ARE PROPERLY ROUTED. REINSTALLED ALL REMOVED COMPONENTS. TESTED OPERATION MULTIPLE TIMES AND TEST-DRIVEN. TECH FOUND NO ISSUES AT THIS TIME.
NO GPS OR TEMP DISPLAYED * CAN NOT DUPLICATE
CHECK OPERATION INFOTAINMENT CENTER * Observed no abnormalities in the infotainment system at this time
SINCE THE LAST VISIT WHEN CAR IS COLD
STARTED DIC STAYS BLACK. WILL WORK AFTER CAR WARMS UP. REFER TO 36069698. * the recall on line 4 is for this exact condition. the recall was done on line 4 for this, if it continues, return for service for further diag.
A RADIO SCREEN GOES OUT, WILL NOT TURN BACK ON 04C1ZELEC RADIO SCREEN GOES OUT, WILL NOT TURN BACK ON * 5107 REPROGRAM RADIO SYSTEM PER UPDATE FROM GM TEST DROVE AND WORKING OK
THE NAVIGATION GLITCHES AND WILL
NOT UPDATE TO PROPER LOCATIONS * 0
THE FRONT LEFT SPEAKER IS BLOWN. NEEDS TO BE REPLACED. THE INSTALL WAS VERY CRUDE AT ALL SPEAKERS WTFH EXPOSED SCREWS ETC. * SPEAKER CONE CENTER CAME OFF CAN'T FIX
CORRECTION: R/R WITH BLUE SPEAKER
PART F6027B-I.ED
NAVIGATION SYSTEM IS GLITCHY. IE- CHANGES FROM STATION TO STATION, NAVIGATION PAGE WILL POP UP BY W/O CUSTOMER TOUCHING IT, NAVIGATION SCREEN WILL FREEZE EN ROUTE OR WILL POP UP WITH DIRECTIONS -WILL NOT GIVE DIRECTIONS WITH VOICE COMMANDS BODY / CHASSIS / ELECTRICAL (BCE) - TEST MODULE - ACCESSORY PROTOCOL INTERFACE/SYNC HARDWARE - GUIDED ROUTI MODULE - ACCESSORY PROTOCOL INTERFACE/SYNC - REPLACE CHECK OP, SYNC IS RUNNING VERY SLOW. HOOK UP IDS RAN SELF TEST, NO DTCS. PERFORMED APIM HARDWARE TEST, APIM FAILED RVC:RPCR6193WQFX5. REPLACED APIM PER WORKSHOP 415-00. RECHECK FUNCTION, SYNC NOW OPERATES AS DESIGNED. * CUSTOMER STATES NAVIGATION SYSTEM IS GLITCHY. IE- CHANGES FROM STATION TO STATION, NAVIGATION PAGE WILL POP UP BY W/O CUSTOMER TOUCHING IT, NAVIGATION SCREEN WILL FREEZE EN ROUTE OR WILL POP UP WITH DIRECTIONS -WILL NOT GIVE DIRECTIONS WITH VOICE COMMANDS
BODY / CHASSIS / ELECTRICAL (BCE) - TEST
MODULE - ACCESSORY PROTOCOL INTERFACE/ SYNC HARDWARE - GUIDED
ROUTI MODULE - ACCESSORY PROTOCOL INTERFACE/SYNC - REPLACE CHECK OP, SYNC IS RUNNING VERY SLOW. HOOK UP IDS RAN SELF TEST, NO DTCS. PERFORMED APIM HARDWARE TEST, APIM FAILED RVC: RPCR6193WQFX5. REPLACED APIM PER WORKSHOP 415-00. RECHECK FUNCTION, SYNC NOW OPERATES AS DESIGNED.
THE INFOTAINMENT SCREEN BLACKS OUT AND
FREEZERS. * The vehicle was evaluated by the dealer and FSE over multiple days a total of 86 miles with no failures, faults, or abnormal operations. The vehicle has no DTCs in any modules related to customer concern stored or current. The infotainment system was operated independently of any third-party electrically connected devices to eliminate compatibility concerns that do not qualify as warrantable defects as outlined in the vehicle limited warranty manual. Vehicle operating as designed. No repairs are needed, performed, or recommended.
RADIO INTERMITTENTLY WILL FREEZE AND STOP PLAYING MUSIC EVEN WHEN HARO WIRED IN. * UNABLE TO REPRODUCE CONDITION, FOUND RADIO SOFTWARE NOT UP TO DATE.
REPROGRAMMED RADIO 80YN772 7894S
IS HAVING PROBLEMS WITH APPLE CAR PLAY. ONLY WORKS ABOUT 50% OF THE TIME. SPOKE WITH FRANKIE AND IS STILL HAVING ISSUES. * BASE 14G371 HAS MY TOUCH RVC RKNGEKQDVA15C VERIFIED CONCERN. CHECKED OASIS AND DTCS NONE FOUND. WENT TO WSM 415-00C FOUND PPT Q. Q1 NO Q2 SENT TO APIM HARDWARE TEST. PERFORMED TEST AND APIM FAILED. NEED TO REPLACE APIM AND RETEST. REPLACED VERIFIED REPAIR
RADIO HAS POOR RECEPTION * 10105 CUSTOMER CONCERN VERIFIED. XM TAKES A WHILE TO LOAD INTERMITTENTLY. VERIFY RADIO SOFTWARE NOT UP TO LATEST CALIBRATIONS. INSTALL SOFTWARE UPDATE VIA USB USING LATEST CALIBRATIONS AVAILABLE ON VERIFY XM OPERATION ALL OK
RADIO LOCKED UP WOULD NOT REGISTER ANY TOUCH INPUT THEN SCREEN WENT BLANK LOST AUDIO AND WOULD NOT COMEBACK ON STAYED OFF FOR THE REMAINDER OF THE DAY. WHEN SCREEN CAME BACK ON WHEN EXITING VEH RADIO WOULD NOT TURN OFF CK HIST * 10053 UPDATED RADIO SOFTWARE AVAILABLE REPROGRAMMED RADIO. PROGRAMMING CODES: 80YN62968001 AND 80YN62976717, LABOR CODE: 2810335
driver side front door speakers are intermittently not working. verified by the writer on 04/09/2021 in the service drive. * open to close
AT TIMES THE RADIO SCREEN GOES BLACK. * ORDERED RADIO.
INFOTAINMENT SYSTEM FREEZES UP AT TIMES * FOUND USB FILE SOFTWARE UP DATE. PERFORM USB FILE TRANSFER. 80YN4S472083
SOMETIMES RADIO SCREEN FREEZES * no problems found
THE RADIO IS LAGGING. * DIAG
HIS RADIO SCREEN INTERMITTENTLY TURNS BLACK * VERSION 1 (EMP# 4510,09JUL20 12:50): 3168 NWD NO CURRENT OR HISTORY DTCS, NO RADIO UPDATES AVAILABLE, COULD NOT DUPLICATE AT THIS TIME
THE RADIO SYSTEM HAS COMPLETELY LOCKED UP, REFER TO PREVIOUS RO, SOP. * Checked and found the radio is not communicating.
Checked power, ground, and communication  circuits and found no issues. Performed a global reset with no change, tired to pull software with sps2 and will not communicate with radio. Found the radio has a internal open circuit and will not
operate REMOVE, REPAIR AND OR REPLACE RADIO Tech: Derrick Cunningham (280) Installed 85115274 :N-RADI0 (09650-CKT) ADMIN FEE replaced radio and programmed via usb and sps2 and rechecked ok
WHILE DRIVING THE VEHICLE ON ON THE HIGHWAY THE RADIO IS STUCK WITH THE LAST REVERSE IMAGE FOR ABOUT 15 MINS. ROI29237 * RADIO HERE. REMOVED FAILED RADIO. INSTALLED NEW RADIO IN VEHICLE. RADIO IS NOW WORKING AS DESIGNED. RETURNED DEPOSIT OF $200 TODAY TO CUSTOMER
(11-0346 TIM-) A.
KEY PAD ALIONG RADION AND RADION NOT WORKING * INSPECTED AND TESTED RADIO OPERATION, RADIO FUNCTIONING NORMALLY. TOUCH SCREEN RESPONSIVE, TSB 20-236Э CONDITIONS NOT PRESENT, DOES NOT APPLY. NO RELEVANT CODES, RADIO AND TOUCH SCREEN OPERATING NORMALLY AT THIS TIME
WHEN MAKING OR RECEIVING CALLS THROUGH APPLE CAR PLAY, HEARS STATIC. HAS TRIED DIFFERENT PHONES. HAS TRIED DIFFERENT CORDS. THE CURRENT CABLE IS FROM APPLE STORE. * DIAGNOSIS THIS VISIT FOUND AUDIO UNIT CAUSE OF STATIC NOISERN11RA HB:32 0.90 DIAGNOSIS THIS VISIT STARTS WITH VERIFYING CUSTOMER COMPLAINT. FOUND SLIGHT STATIC COMING FROM SPEAKERS DURING APPLE CAR PLAY/ANDROID AUTO PHONE CALL. TEST VEHICLE ANTENNAS WITH WIRELESSANTENNA TESTING KIT. REFER TO BULLETIN NTB19-063. NO ABNORMAL OPERATION WAS FOUND FROM FM, AM, OR SATELLITE ANTENNAS. NOTE THAT THE VEHICLE HAS BEEN IN MULTIPLE TIMES FOR AUDIO CONCERNS. REFER TO DATABASE SEARCH FOR APPLE CAR PLAY/ AUDIO ISSUES. FOUND MULTIPLE CASES RESOLVED WITH AUDIO UNIT REPLACEMENT. REPLACE MULTI AV DUE TO INTERNAL FAILURE OF AUDIO UNIT.[HB:32] PERFORM ALL NECESSARY RESETS AND PROGRAMS. SEE ATTACHED PRINTOUTS. THE VEHICLE WAS TESTED FOR AVM OPERATION AND ALL OTHER MULTI AUCTIONS. FOUND NOISE IS BETTER FROM AUDIO WHEN USING APPLE CAR PLAY/ ANDROID AUTO. THE VEHICLE WAS TEST-DRIVEN TO VERIFY OPERATION, INTERIOR DOUBLE CHECKED FOR QUALITY CONTROL. THE VEHICLE IS IN GOOD CONDITION AND READY FOR CUSTOMER PICK UP.
RADIO AND DIC GOING BLACK INTERMITTENTLY NO SOUND FROM RADIO * diagnose scanned u0028 00 u00297f.u0298 02 power grounds connections ok used doc 4943249 contact case 9-645240211 surrogate 0 last working radio1,2 media, per tac, tested connections at cluster 4943020 replace and program cluster osyn54312145 clear codes per tac could also have other issues customer to monitor
THE RADIO SCREEN FREEZES UP INTERMITTENTLY * CCND, radio operating as it should at this time. No freeze up concern found.
RADIO IS BREAKING OUT RANDOMLY. * internal failure a/v control unit shuts off at any time. replaced a/v control unit and configured as needed, retest o.k.
THAT HE IS HAVING AN ISSUE WITH THE WIFI IN HIS CAR AND HE SPENT ABOUT TWO HOURS ON THE PHONE WITH CAR NET AND
THERE WAS NOTHING THAT THEY CAN DO. HE SAID THAT THE CAR IS NOT SHOWING UP AS A WIFI NETWORK WHEN SEARCHING FOR IT. * 16518 CONCERN RELATED WITH LINE BELOW. SEE LINE BELOW.
SHE IS HAVE ISSUES WITH RADIO REBOOTING IT SALF FROZEN SCREEN BACK UP CAMERA NO LINES NO WARNING NAVIGATION NO VOICE. * NOTE SPECIAL NOTE
RADIO DISPLAY GOES BLANK AND TOUCH PAD
DOES NOT WORK.SEE PAST VEHICLE HISTORY, R0#344022 AND R0#348S42. * VERIFIED INTERNAL RADIO FAILURE AND RADIO ORDERED RO 348S42 IS HERE. TECH REMOVED AND REPLACED FAILED RADIO. RESET RADIO ECU, PERFORMED PROXI ALIGNMENT AND RESTORED VEHICLE CONFIGURATION. CLEARED CODES AND IS OPERATING AS DESIGNED. VERIFIED REPAIR.
08600270 0.3HRS
THE NAV SCREEN GOES BLACK. ITS NOT REBOOTING IT JUST GOES DARK AND THEN COMES BACK ON TO EXACTLY THE SCREEN IT WAS ON PRIOR TO GOING OUT. * Display screen -Replace All others (1- Semi-Skilled)
AT TIMES RADIO HAS NO SOUND SOP HERE * installed center console usb/sd card receptacle tech 979798 performed diagnosis, tech 979328 performed repair, г & i usb/sd receptacle, installed new one and transferred over sd card, complete gmtac case 9-6437672131
ELECTRICAL CONCERN (DIAGNOSIS)
CUST STATES RADIO UNIT KEEPS BLACKING OUT * CUST REQ HARD FACTORY RESET/UPDATE
Tech: Rocky Whitaker(673)
20-088
install audio software
CUSTOMER STATES THAT HE GET ONSTAR MESSAGES ABOUT HIS VEHICLE. HE CALLED ONSTAR AND THEY SAID TO TAKE TO THE DEALERSHIP BECAUSE THE MESSAGES ARE
NOT CORRECT * (CUSTOMER ADDED CONCERN 4/29/21 1:25 PM CALLED
Tech: House Tech (999)
OnStar messages due to vehicle being in service.
No codes stored.
CLIENT STATES WHEN SHE GOT IN THE CAR TUESDAY MORNING AFTER IT HAD SET OVER NIGHT THE RADIO WAS STUCK ON LOUD (LAST
SETTING) AND WOULD NOT RESPOND TO UP OR DOWN VOLUME CHANGES OR POWER ON OR OFF AND STATES AT THIS TIME THE HVAC SYSTEM WAS BLOWING AT FULL SPEED AND WOULD NOT RESPOND TO INPUTS EITHER CHECK AND ADVISE * UNABLE TO VERIFY CONCERN. NO INFOTAINMENT FAULTS STORED IN THE SYSTEM CHECKED AND UPDATED AHA SOFTWARE ALSO PERFORMED BATTERY HEALTH CHECK - PASSING
CLIENT STATES WHEN PLAYING MUSIC OR ON PHONE CALL, THERE IS A HIGH PITCH DISTORTED NOISE COMING FROM SPEAKERS * 7149 PERFORM SHORT TEST ON VEHICLE, NO CODES. OPEN PTSS CASE #165588 PERFORM PROPOSED MEASURES .CHECKED PIN CONNECTIONS AT FRONT DASH SPEAKER AND SOUND AMPLIFIER FOR ANY LOOSE CONTACTS OR SIGNS OF CORROSSION . ALL CHECKS WERE GOOD, ROAD TEST VEHICLE AND FUNCTION TEST SYSTEM. VEHICLE IS OPERATING AS DESIGNED.
AUDIO WILT, INTERMITTENTLY REROUTE
AUDIO FROM ALL SPEAKERS TO TOP AUDIO SPEAKER * 0
WAS TRYING TO LOAD MAPS BUT WAS UNABLE TO COMPLETE * WAS UNABLE TO ADDRESS DUE TO TIME,
THE RADIO RESETS ON ITS OWN. * PERFORMED SOFTWARE UPDATE.
INFOTAINMENT SYSTEM IS NOT WORKING ,
MESSAGES CAME UP TO UPDATE, CUSTOMER UPDATED AND HAS NOT WORKED SINCE , * RADIO LOCKED UP DURING OTA UPDATE
PERFORM USB FILE TRANSFER UPDATE TO UNLOCK RADIO...OK
RADIO GOES BLANK * 0
RADIO HAS BEEN ORDERED AND IS HERE FOR INSTALLATION. * ELECTRICAL Electrical/Non-PCM Flashes Concern [Customer States the radio freezes 9 of 10 times.. the phone image will freeze on the screen when a call is completed.. the radio replaced 2 months ago...happens every day... the screen goes black when in reverse., customer has video] 30593 REMOVE AND REPLACE SOP RADIO. PERFORM PROXY ALIGNMENT. LET THE VEHICLE GOES TO SLEEP AND CLEAR CODES. VERIFY OPERATION OF RADIO, ALL FUNCTIONS  WORKING PROPERLY. REQUESTED INFORMATION ON REASON OF RADIO REPLACEMENT TO ENSURE REPAIR WAS VERIFIED. NEVER ADVISOR STATED RADIO REBOOTS AND FREEZES. DID NOT EXPERIENCE CONCERN. REPAIR VERIFIED.
F SOMETIMES WHEN LISTENING TO RADIO-CAN HEAR STATIC. * CHECK CAR SYSTEM SOTA ON AND SYSTEM IS WORKING AT THIS TIME NOTE THAT JAGUAR AS UP DATED SOFTWARE COMING OUT NOT RELEASED AT THIS TIME .
radio screen went blank but was still playing music
and could not adjust volume, then audio cut offand audio came back on and screen came back on at same time * COMPLETED . 5430940 HARNESS REPLACEMENT
10778 LOW VOLTAGE DIFFERENTIAL SIGNAL CABLE HARNESS WAS SHORTING REPLACED LOW VOLTAGE DIFFERENTIAL SIGNAL CABLE HARNESS
Both screens are frozen - Vehicle will not drive - VOR * Upon initial inspection. Tech performed a complete reset of the vehicle. The vehicle was operating as designed. Tech created an engineering session escalated for possible corrupt files. A firmware update was performed and files were cleaned out from Center Display. The vehicle is now operating as designed. Firmware Update - Repair
Radio at time s will not turn on * FOUND RADIO WITH INTERMITTENT BLACK SCREEN/NO RESPONSE WHEN PRESSING BUTTONS. REMOVED AND REPLACED RADIO WITH NO FURTHER ISSUES AT THIS TIME
THE SPEAKERS CUT OUT * 0
WHEN TRYING TO ENTER A NEW ADRESS IN NAV, LOCKS UP, TRIES TO PUT THE NUMBERS IN, WON'T TAKE, HAS TO PUT IN THE NAME OF THE STREET, THEN THE NUMBER. * COULD NOT DUPLICATE CONCERN TESTED NAV WITH SEVERAL KNOWN ADDRESSES. FOUND AV TO FIND ADDRESS AND ROUTE TO INPUT ADDRESS PROPERLY.
NAVIGATION SHOWED YOU WHEN STEVENSVILLE WHEN IN ODENTON WILL BE DRIVING AROUND AND WILL DEFAULT TO THOMPSON MALL. * NEAR THE AREA BUT NOT AT THAT SPECIFIC ADDRESS THE CLIENT GIVES PERMISSION FOR TEST DRIVING-EXTENDED see line above
RADIO INTERMITTENTLY WILL LOCK UP WHILE USING GPS AND WILL REBOOT BY. * IT ALSO AT TIMES RADIO WHEN BOOTED UP I WILL NOT PLAY AUDIO ... SEE LINE BELOW
(41-3328 MARK-) A.
THE REAR SPEAKERS AND SUBWOOFER SOUNDS LIKE ITS OUT. * UNABLE TO VERIFY CONCERN - BOTH REAR DOOR SPEAKERS AND SUB-WOOFER ARE OPERATING CORRECTLY -WHILE MIXING
SOUND BALANCE AND FADE TO FRONT/REAR AND LEFT-RIGHT. ALL INDIVIDUAL SPEAKERS CAN BE ISOLATED AND THERE IS NO DISTORTION OR CUT-OUT IN SOUND OR QUALITY - ACCESSED APIM BEZEL DIAGNOSTICS AND PERFORMED SPEAKER AND TONES TEST - ALL OPERATING CORRECTLY AT THIS TIME, NO PROBLEMS FOUND.
THE VEHICLE HAS POPPING AND CRACKLING THROUGH THE AUDIO SYSTEM, AND THE PHONE CALLS CUT IN AND OUT. * VERIFIED CONCERN, CONTACTED TECHLINE, AND WAS INFORMED TO RE-ROUTE MOST CABLE TO THE CONTROL UNIT THAT HAS A FAULT. RE-ROUTED THE MOST CABLES AND CONNECTORS FOR THE AUDIO CONTROL UNIT, NO OTHER FIX IS AVAILABLE AT THIS TIME.
THE RADIO SCREEN WILL NOT TURN ON AND OFF AND FREEZE WITH THE TOUCH. * UNABLE TO DUPLICATE CUSTOMER CONCERN AT THIS TIME - PERFORMED PHYSICAL INSPECTION OF THE RADIO SCREEN. NOTHING UNUSUAL WAS EXPERIENCED AT THIS TIME. PERFORMED GFF TO FIND A PASSIVE/SPORADIC FAULT STORED IN THE INFORMATION ELECTRONICS MODULE REFERENCING NO COMMUNICATION WITH EXTERNAL MEDIA INTERFACE . FAULTMAYBE RELATED TO CUSTOMER CONCERN, NOT ENOUGH INFORMATION TO DETERMINE THE CAUSE OF THIS FAULT CODE OR THE CUSTOMER CONCERN AT THIS TIME. THE CUSTOMER MUST RETURN THE VEHICLE FOR ADDITIONAL DIAGNOSIS IF THE RADIO TOUCH SCREEN ACTS UP AGAIN.
radio is still working as designed. SOS is inop at
times; dome and interior lights flickering; Bluetooth is not holding connection, customer has reconnected; states audio quality now seems distorted with this radio, customer requests NEW radio install instead of exchange. * SEVERAL STORED DTC'S INCLUDING B1561-13; B156B-13, CHECKED CELLULAR ANTENNA CONNECTION, OK, INSPECTED CABLE CONNECTIONS AND PIN FITMENT, ALL OK. DIAGNOSIS CONFIRMS INTERNAL FAILURE OF RADIO MODULE. DEALERSHIP IS REQUESTING REPLACEMENT OF RADIO WITH NEW RADIO, CURRENTLY WAITING FOR APPROVAL.
THE SCREEN WENT WHILE PARKED. ONLY LINES
SHOWING, NO VOLUME, AND UNABLE TO CHANCE STATIONS. * PERFORMED RADIO OPERATION TESTING AND GDS-2 DIAGNOSTICS AT THIS TIME UNABLE TO DUPLICATE THE CONCERN NO REPAIR ATTEMPTED AT THIS TIME.
AT TIMES RADIO HAS NO SOUND SOP HARNESS HERE TO BE REPLACED ASS PER TAC * installed sop harness tech 979798 performed diagnosis on vehicle, tech 979328 performed repair,
removed center console from vehicle, disassembled center console and removed faulty harness, installed new harness, reassembled center console and reinstalled in vehicle, complete gmtac case 9-6437672131
INTERMITTENTLY LOWER TOUCHSCREEN DOESNT COME ON AT START-UP * A SEE LINE, "A" ABOVE
A CRACKLING NOISE OCCURS THROUGH SPEAKERS. MOVING SEAT AND TRANSMISSION CHANGING GEARS AFFECTS NOISE. TIGER HONDA ATTEMPTED REPAIRS PRIOR TO THIS VISIT * 17669 WAS ONLY ABLE TO DUPLICATE WHILE MOVING PASSENGER SEAT.
STARTED CASE WITH HONDA TECHNICAL SUPPORT AND WAS INSTRUCT TO CHECK ALL
MOST CONNECTORS. REMOVED AUDIO UNIT, AND INSPECTED INFOTAMENT UNIT, AND
MOST CONNECTION. REMOVED PASSENGER REAR COVER TO INSPECT TUNER, AND AMP
MOST CONNECTIONS, REMOVED PASSENGER AND DRIVER KICK PANNELS TO INSPECT
AS WELL. REMOVED GAUGE CONTROL MODULE TO INSPECT MOST CONNECTOR, AND
FOUND WIRE HAD SLIGHT BIND, AND WASN'T ROUTED AS PER TECH GUIDELINES.
ALSO PULLED SHUT DOWN REASONS, AND FAULY WAS FOUND IN INFOTAMENT
UNIT.AFTER DIAG REMOVED, AND RE ROUTED MOST CONNECTION FROM GAUGE
CLUSTER TO INFOTAMENT SYSTEM. 011099 2.5
CAUSE: E
011099 REMOVED AND RECHECKED ALL KNOWN MOST
NETWORK LOCATIONS. FOUND WIRE STRESSED
BEHIND GAUGE CLUSTER. RELAXED HARNESS PER
TECHLINE RECOMMENDATIO
2889 WP3
FC: 011099 PART#: COUNT:
CLAIM TYPE: 03214
AUTH CODE:
RADIO GOES SHUTS OFF BY ITSELF AT TIMES. OTHER TIMES VOLUME ADJUSTMENT WON'T WORK * NO PROBLEM FOUND COULD NOT DUPLICATE CONCERN, RADIO WAS ALREADY UPDATED WITH THE LATEST VERSION.
the radio will spin saying searching for phone and never find the phone or go off that screen. * NO PROBLEMS FOUND. COULD NOT DUPLICATE CUSTOMER CONCERN. LABOR IS
AUDIO WILT, INTERMITTENTLY REROUTE
AUDIO FROM ALL SPEAKERS TO TOP AUDIO SPEAKER * 0
THE RADIO WILL GET STUCK AS WELL AS THE DASH CLUSTER AND WILL NOT MOVE WITH ANY BUTTONS ON THE DASH STEERING WHEEL OR CENTER CONSOLE. * cannot duplicate customer concern, DTC's, no service bulletins, on issue on the tech line forum, factory reset radio and radio is update to date at this time customer concern not duplicated
SPEAKERS ARE STILL CRACKING/POPPING AND THE INFOTAINMENT SCREEN IS GOING BLACK AT RANDOM * DIAGNC ADJUSTED ODOMETER CONNECTORS
found odometer connectors under tension
RADIO STAYS ON , EVEN AFTER DOOR OPENED THEN CLOSED AND DOORS LOCKED, HAS TO KEEP STARTING CAR AND SHUTTING OFF CAR FOR RADIO TO
GO OFF. * RADIO REPROGRAMMING REPROGRAMMED RADIO VIA USB FOUND UPDATE MISSING FROM LAST REPLACEMENT, NO CHARGE.
RADIO SCREEN GOES BLANK INTERMITTENTLY BUT STILL HAS AUDIO AND CUST CANNOT CONTROL VOLUME OR ANYTHING WHEN PUTTING IN REVERSE CAMERA HAD NO GRID LINES ON SCREEN WHEN SHIPPING BACK TO PARK SCREEN GOES BLANK BUT STILL HAS AUDIO. WHEN EXITING OFF CONTINUED TO PLAY FOR MAYBE 10 MINS * DRIVEABILITY
RADIO FUNCTION SWITCH WAS SHORTING REPLACED RADIO FUNCTION
A CRACKLING IN AUDIO, AND SCREEN GOES BLANK * REPLACE HARNESS PER TONY G AND A HONDA TECH7371C6 INSTRUMENT PANEL WIRE HARNESS - REPLACE
S/B: 16-095
2352 W
3 39817-TJB-ACO HOUSING
1 32117-THR-AM1 HARN, INSTRUMENT
FC\ 06401
PART#: 32117-THR-AM1
Customer States center display screen intermit turns on and off while driving and once it starts it continues till
you shut off car * npf. diag no dtc codes found working normal at this time road test fine
SPEAKERS ARE STILL QUIET COMPARED TO LIKE VEHICLE AND IT IS THE SAME * NTF
08600270 - Radio/Telematics Gateway Modul * 0
RADIO COMES ON AND OFF BY ITS SELF WHILE DRIVING. VOLUME DROPS OUT, SCREEN WILL GO BLACK, SCREEN FREEZES. SAYS IT WILL DO IT IN 20MIN OR LESS 5-14 1215PM JK-211 TAKING OUT HMI, RADIO, MEDIA PLAYER . RADIO CONTROL, IPC, AMPLIFIER TO ACCESS most bus CIRCUITS TO INSTALL JUMPERS FROM TEST KIT.APPROX 2.5 OLH FOR CALLING TAC TO DRAG PIN THRU MOST BUS CIRCUITS STARTED 5-24 630AM JK-211-1.0
5-24 1250PM JK-211 -1.0 5-24 320PM JKJ-211∔1.0 * unable to duplicate test 9998 rd tested several times before radio went out to case 9-6701955071 used most bus testers jumped amp media IPC hmi still went out after several drive cycles called back pin dragged all lines from IPC amp HMI and media player after no comm w/hmi replaced and programmed code 8fyn67770065, called back said to try radio replaced radio code 80yn68401159 called tac back again tested most bus from media to IPC noticed ohms dropped out when manipulating harness Ahmed most wires ok replaced 2 wires w/leads at cluster ct3997 pins 1 and 2 retested several more times unable to get to quit again customer to monitor loc 9g doc 4942426, 4943249.4943250,4943251.4943255 all used 5430880 .5 add olh for HMI, radio disassembly of amp radio control media player and cluster 3.2 total 3.7
APPLE CAR PLAY WORKS INTERMITTENTLY. * 0
THE RADIO WOULD NOT SHUT OFF WHILE DRIVING HIT OFF BUTTON SEVERAL TIMES. HED TO SHUT THE CAR OFF AND THEN BACK ON TO GEL IT TO TURN OFF. * COULD NOT DUPLICATE IT. INSPECT AND TEST SYSTEM. RADIO IS CURRENTLY UP TO DATE TO TO THIS VERSION. NO BULLETINS WERE FOUND FROM NISSAN RELATED TO THIS CONCERN. PERFORM HARD RESET. COULD NOT DUPLICATE IT.
DRIVER REPORTS INFORMATION/ENTERTAINMENT DISPLAY SCREEN GOES BLANK - NAVIGATION AND ALL FUNCTIONS INOP. * SPECIAL ORDERED DISPLAY.
WHEN USING BACK UP CAMERA RADIO WILL HAVE FREEZE AND NOT WORK. CUSTOMER HAS ALSO NOTICE BACK UP CAMERA LINES DO NOT SHOW UP. * 33543 INTERNAL FAILURE OR RADIO. DTC: B221E-00 RADIO INTERNAL. ORDERED RADIO.
bluetooth sound is very bad. He states that he cannot hear the person on the other end and
they cannot hear him either. * Connected phone to Bluetooth, function tested and verified customer concern, reset Bluetooth module, issue was still present, ran diagnostics on antennas and module, both came back passing, proceeded to replace both microphones, performed function and verified normal operation, issue no longer present.
Correction: General Diagnosis. Correction: Microphone - LH (Remove & Replace)
Parts Replaced or Added
Part Quantity
MICROPHONE, ME62(1047000-00-A) 1.0
Correction: Microphone - RH (Remove & Replace)
Parts Replaced or Added
Part Quantity
MICROPHONE, ME62(1047000-00-A)
THE THE RADIO PLAYS SONGS BACK TO BACK WITH WITH USB PLUG IN INTERIOR TRIM * UNABLE TO DUPLICATE W/TEST  USB
THE AUDIO DISPLAY WENT BLACK AND WOULD OPERATE. * INSPECTED AND COULD NOT DUPLICATE CONCERN, CHECKED FOR ANY OPEN SOFTWARE UPDATES AND NONE ELIGIBLE AT THIS TIME.
POPPING NOISE COMING FROM SPEAKERS. * verify customer concern, intermittent popping noise heard, with or without music playing, check eel and most ring no issue, check shutdown reasons found RES unit sudden signal off reports, check routing of the RES unit and Blu-ray player, changed routing of the Blu-ray player most ring connector noise no longer present at this time straight time approved by Steven, informed by Tom Mann 39450-TG7-A03
INFOTAINMENT SCREEN REMAINS BLACK IN COLD TEMPERATURES - * #N212327470: SERVICE UPDATE
RADIO REPROGRAMMING WITH SPS (INCLUDES USB)
RADIO SCREEN WILL GO BLANK BUT RADIO WILL STILL PLAY ICC: TRIM ELECTRICAL * 0
BACK UP CAMERA FLICKERS OFF WHEN IN REVERSE * WORKING NORMAL RADIO UP TO DATE NO CODES
RADION STATIC AND PAGE CHANGE WITHOUT TOUCHING * 10527 CUSTOMER CONCERN NOT DUPLICATED. FM AM AND XM RECEPTION CLEAR AT THIS TIME. NO STORED CODES. RADIO SOFTWARE UO TO DATE. TOUCH SCREEN FULLY OPERATIONAL. ALL OK AT THIS TIME.
RADIO KEEPS CUTTING ON AND OFF. * UNABLE TO DUPLICATE CUSTOMERS CONCERNS, NO PROBLEM FOUND.
CHECK FOR SYNC SLOW TO RESPOND AND SLOW TO RESPOND ON SCREEN * NRM NO REPAIR MADE
SCREEN GOES BLACK/ HAPPENS UPON STARTUP/  INTERMITTENT/ CAN STILL HEAR THE RADIO * VERSION 1 (EMP# 4005,22JUL20 10:10): 32267 RADIO CONTROL INTERMITTANT 3420700 0.90
CK DATA LOSS OF COMMUNICATION WITH RADIO CONTROL IN HISTORY CK WIRING OK INTERNAL DISPLAY FAULT REPLACED RADIO CONTROL RETEST OPERATION OK
1ST RADIO VOLUME WOULD NOT ADJUST, PUT IN REVERSE, NOW SCREEN STUCK IN-CAMERA MODE, START/STOP QUIT, ETC. AT DROP-OFF SCREEN WAS STILL STUCK. * COULD NOT DUPLICATE CONCERN TESTED RADIO OPERATION AND FOUND ALL WORKING AS DESIGNED AT THIS TIME. CONNECTED SCAN TOOL AND FOUND NO CODES OR UPDATES. PERFORMED HARD RESET THROUGH SCAN TOOL FOR THE RADIO IN AN ATTEMPT TO CORRECT CONCERN.
NAVIGATION HAS WRONG LOCATION TODAY WHILE IN ODENTON SHOWED THAT SHE WAS HOME THEN AT TIMES THAT GOES BLANK WILL DRIVE AND LEAVE RADIO STATION AT SAME STATION WILL GO TO NPR STATION * took vehicle on multiple test drives and vehicle performed to manufacturers specifications all software is updated
THE CAR KEEPS MAKING STATIC SOUNDS WHEN TALKING THROUGH APPLE CAR PLAY. LAST SERVICE THE AV UNIT WAS REPLACED. THE CUSTOMER CHANGED THE CABLE THREE TIMES, CHANGED THE PHONE, TRIED WITH TWO DIFFERENT CELLPHONES, AND THE PROBLEM PERSISTS. THIS IS THE SECOND SERVICE FOR THE SAME ISSUE. HAPPENS WHEN A PHONE CALL IS OVER TWENTY MINUTES. * could not verify customer complaint; perform diagnosis. 2 updates performed this visit. 0.30 DIAGNOSIS THIS VISIT ATTEMPTED TO DUPLICATE CUSTOMER COMPLAINTS. NO PROBLEMS FOUND. PERFORM SELF DIAG OFAUDIO UNIT, FOUND EVERYTHING IS IN THE GREEN. NO CODES ARE STORED WITH THE C3+SCANNING VEHICLE FOR CODES. CHECKED FOR BULLETINS, FOUND 2 APPLICABLE TSBS FOR AUDIO SOFTWARE UPDATES. PERFORMED R1911 AND TSB NTB21-029.SHOULD PROVIDE "STABILITY IMPROVEMENTS AND BUG FIXES". ATTEMPT BOTH PROGRAMS AND FOUND NO ISSUES. ATTEMPT OPERATION AFTER PROGRAMMING. SCREENS OPERATE NORMALLY AS WELL AS AUDIO OPERATION.
BLUETOOTH CUTTING IN AND OUT / NAVNOT WORKING / TOUCH SCREEN VERY
DELAYED IN RESPONCE * VERIFY CONCERN SYNC NOT WORKING PROPERLY FOUND TSB 19-2330 REPROGRAM SYNC REPROGRAM SYNC TO LATEST CALIBRATION ALLOW TO RESET ROAD
TEST APIM FREEZES SEE LINE F
THE RADIO ON AND OFF BUTTON DOES NOT WORK. * CHECK FOR RERO, NONE FOUND CLEAN KNOB INSPECTED ALL OK.
INTERMITTENTLY LOWER INFOTAINMENT SCREEN WILL  FREEZE OR NOT LOAD UNTIL NEXT KEY CYCLE * battery too weak, failed 2 tests Perform battery tests with GRB, failed. tests codes H3LM88-44SLA8A-82PNF8 and H3LM8602D4S7A-82PNF8. REPLACE BATTERY. Perform SOTA update of Infotainment Master Controller to the latest level (S21C).
Tested infotainment screen operation for 6 days while attempting duplication of creak noise.
Screens performed correctly every time.
Radio/Nav/Telematics Concern [Customer States several issues with the new radio. HVAC AND DISPLAY SCREEN CUTTING OUT. MOPAR WARRANTY FROM * SCANNED VEHICLE CODE U0002 Stored - CAN С Bus Off Performance. PER DIAG REPLACED RADIO AND UPDATED TO LATEST SOFTWARE. RADIO OPERATING AS DESIGNED AT THIS TIE
THE SCREEN DOES NOT TURN ON AT TIMES PLEASE CHECK MISC Default * 5417 REFER TO LINE ABOVE
rattling noise coming from the rear speaker area * unable to duplicate at this time
THE SPEAKERS ARE ALWAYS CRACKLING EVEN WHEN THE AUDIO IS OFF. * THE SPEAKERS ARE ALWAYS CRACKLING EVEN WHEN THE AUDIO IS OFF 100001 CPS 0.00 9860 TECH WAS UNABLE TO DUPLICATE THE  CONCERN AT THIS TIME, DISTRICT PARTS AND SERVICE MANAGER WAS CONTACTED AND HE WILL BE REACHING OUT TO THE FIELD TECHNICAL SPECIALIST TO SCHEDULE A TIME TO HAVE HIM COME TO THE DEALERSHIP TO INSPECT THE VEHICLE, THE CUSTOMER
WILL BE CONTACTED WHEN THE FIELD TECH CAN COME TO THE DEALERSHIP, NO
REPAIR COMPLETED AT THIS TIME
customer states multiple times the radio will not
show display, screen is lit up but is gray. volume will not work nor will controls, phone will not connect, check advise. * SEE LINE ABOVE
Electrical Concern [Customer States THE SETTINGS ON THE RADIO AND THE SEAT MEMORY SETTINGS KEEP RESETTING] * Story: 11956 C/S THE SETTINGS ON THE RADIO AND SET MEMORY SETTINGS KEEP RESETTING VERIFIED CC, CUSTOMER WILL RETURN FOR
VEHICLE REPAIR
RADIO PANEL CONTINUES TO FLASH OFF - MULTIPLE TIMES WAS SEEN BY THE SERVICE MANAGER ON DRIVE WE DOCUMENTED AND DID A RESET ON THE RADIO LAST V IS IT AND SHE HAS BEEN RESETTING IT HERSELF SINCE THEN WHEN THIS HAPPENS * CND CAN NOT DUPLICATE CUSTOMERS CONCERNS - NO SUBSTANDARD CONDITIONS FOUND AT THIS TIME.  TESTED THE RADIO UNIT MULTIPLE TIMES OVER A WEEK. UNABLE TO DUPLICATE CONCERN. STARTED A TECH LINE CASE. THEY REQUESTED A VIDEO OF
CONCERN AND ANY OTHER INFO. TIME, TEMP COLD START, ETC.
CHECK USBS IN FRONT INOP * TECHNICIAN DIAGNOSED CONCERN FOUND STICKY SODA LIQUID DRIED INSIDE USB PORTS, REPLACED USB MEDIA HUB ASSEMBLY, RECHECKED OKAY NOW
THE CAMERA DOES NOT COME UP ON DISPLAY INTERMITTENT * found LTB01008NAS4, FOR IMC UPDATE. ALSO FOUND UPDATES NEEDED FOR IPMB, ALSO UPDATE NEEDED FOR IPMA. PERFORMED LTB01008NAS4, UPDATED IPMA, UPDATED IPMB. CAMERA STILL INOP, FOUND INTERNAL OPEN IN BACKUP CAMERA-REPLACED BACKUP CAMERA.
WHEN USING LANE WATCH THE SCREEN GOES BLANK * CONFIRM CUSTOMER COMPLAINT REPLACE AUDIO UNIT AND CONFIRM repair
PASSENGER FRONT DOOR SPEAKER IS BLOWN, * Installed 281569NA0A: SPEAKER UNIT. If speaker is crackling and making noise replaced If speaker and verified it is working correctly now
AGAIN AFTER A WHILE OF DRIVING A/C WILL STOP WORKING, NO RADIO SCREEN WILL GO BLACK, NO BLUETOOTH; ALSO HAS A
WARNING RETRACTABLE TOP NOT LOCKED * 12264 FEM SHORTED D1 FOUND FAULTS FOR NO MESSAGE STORED IN HE MODULES ON THE K-CAN-2. PERFORMED NO MESSAGE TEST PLAN FOUND IT SHOWED THE CVM AS THE MOST LIKELY CAUSE FOLLOWED BY THE IHAK. CHECKED THE WIRING FROM THE FEM TO THE CVM FOUND THERE WAS 2.5V ON BOTH THE K-CAN 2 HIGH AND LOW. AT BOTH THOSE MODULES. REMOVED THE TRIM PANELS IN THE TRUNK TO INSPECT THE WIRING TO THE MODULES ON THE K-CAN 2 IN THERE.FOUND WHERE THE HARNESS BRANCHED TO THE SINE THE HARNESS LOOKED KINKED. REMOVED THE INSULATION FROM THE HARNESS AND FOUND NO SIGNS OF CHAFFING TO THE WIRES. INSULATED HARNESS AND INSPECTED. INSPECTED THE HARNESS GOING TO THE IDRIVE CONTROLLER FOUND NO SIGNS OF WIRE DAMAGE TO THE CONTROLLER.REMOVED THE PASSENGER KICK PANEL TO INSPECT THE WIRES AT THE
FEM. FOUND ALL THE PINS LOOKED OK. CHECKED THE RESISTANCE OF THE TERMINAL RESISTORS IN THE FEM FOR THE K-CAN. FOUND THE RESISTANCE WOULD VARY BASED ON THE INTERIOR TEMP OF THE VEHICLE AND THE TEMP OF THE FEM. REPLACED THE FEM AND PROGRAMMED IT. AFTER REPLACING PERFORMED EXTENSIVE ROAD TESTING AND FOUND THE FAULTS NEVER RETURNED.
SCREEN FLICKERS WHEN IN REVERSE. INTERMITTENT. THE SCREEN FLICKERS TO AROUND VIEW AND THEN BACK TO THE BACKUP CAMERA. STARTED ONLY AFTER AV UNIT WAS REPLACED. * DID NOT DUPLICATE; SEE ABOVE LINE FOR
APPLICABLE UPDATE.NODAGX NODAGX 0.50
THE TECHNICIAN HAS ROAD-TESTED YOUR VEHICLE WHEN REQUIRED FOR VERIFICATION PURPOSES, CHECKED THE MANUFACTURER WEBSITE FOR TECHNICAL SERVICE BULLETINS OR SPECIAL SERVICE REQUESTS PERTAINING TO YOUR DESCRIPTION. WE WERE UNABLE TO DETERMINE A FAILURE AT THIS TIME, WE WOULD RECOMMEND A ROAD TEST WITH THE SERVICE MANAGER, SHOP FOREMAN, ORIF POSSIBLE THE TECHNICIAN THAT WORKED ON YOUR VEHICLE. IN THE EVENT DETERMINATION CANNOT BE FOUND DURING TODAY'S VISIT, WE HOPE THAT YOU WILL ALLOW US THE OPPORTUNITY AGAIN IN THE FUTURE TO HELP YOU WITH THIS ISSUE AND ANY OF YOUR SERVICE NEEDS. SEE OTHER LINES FOR RELATED COMPLAINTS. TEST DRIVE VEHICLE AND INSPECT REARVIEW CAMERA OPERATION ON THE AUDIO UNIT. FOUND NO FURTHER ISSUES. PERFORMED PROGRAMMING ON OTHER LINES.
BACK CAM IN -OP * Does not operate properly- Vis Inspection, the rearview camera is intermittently displaying a blue screen. OASIS- No related information. FDRS Self-tested- No related codes. WSM Pinpoint tested and elect, drag. Access for diag and wiggle tested. Per test results, found the camera is faulty. Access for repair- time to replace the rearview camera and perform required calibration and programming. Retested, OK at this time.
THE RADIO IS NOT COMING ON AT TIMES.. (CUSTOMER SENT ADVISOR A VIDEO OF THIS). THE CUSTOMER STATES THAT THE TOUCH THE SCREEN FOR THE RADIO UNIT WILL FREEZE AND BECOME NO RESPONSIVE. THE CUSTOMER ALSO SAYS THAT WHEN PUTTING THE CAR IN REVERSE THERE IS NOT A BACKUP CAMERA THE SCREEN IS JUST BLACK * INFOTAINMENT CONTROL MODULE 005F - VERIFIED FAULT WITH SERVICE ADVISOR WHILE WATCHING THE VIDEO THE CUSTOMER GAVE TO THE ADVISOR (VEHICLE RUNNING, NO RESPONSE FROM RADIO INPUT). INSPECTED VEHICLE TO VERIFY THE INFOTAINMENT SYSTEM IS FROZEN AT TIMES. CHECKED FOR RELATED SERVICE BULLETINS. INFOTAINMENT CONTROL MODULE 005F SOFTWARE CODING MALFUNCTION, UNABLE TO CONFIGURE SOFTWARE CORRECTLY. REPLACED INFOTAINMENT CONTROL  MODULE (YD 7 ) PERFORM FO OFF TO DISABLE , COMPONENT PROTECTION, AND CONFIGURE SOFTWARE. PERFORMED FES CLEARING FUNCTION RECREATE TO INITIALIZE PRE-EXISTING FEATURES. PERFORMED ROADTEST AND INFOTAINMENT INSPECTIONS TO VERIFY PROPER SYSTEM OPERATION.
WHEN USING BACK UP CAMERA RADIO WILL FREEZE AND NOT WORK- ALSO BACK UP CAMERA LINES DO NOT SHOW UP- INTERNAL FAILURE OF RADIO- DTC PRESENT B221E-00, RADIO INTERNAL, SOR 333244 * '33789 INTERNAL FAILURE OF RADIO. DTC: B221E-00 RADIO INTERNAL. REPLACED RADIO. VERIFIED OPERATION OF RADIO. RADIO IS UP TO DATE ON CURRENT SOFTWARE
CUSTOMER STATES RADIO SCREEN GOES BLACK AT TIMES. OTHER TIMES THE RADIO SCREEN WI LL FLASH OFF THEN BACK ON. WHEN GOES BLACK MUST WAIT FOR RADIO/SCREEN TO COME BACK ON. CHECK & ADV * Currently radio is operating. Found TSB#08-015-21 radio software update for enhancements including screen flicker or drop out . Updating from PN#l84824 to new#l84834. Successfully updated radio to current level. At this time radio is not malfunctioning. If issue persists radio replacement will most likely be required at that time.
CUSTOMER STATES RADIO SCREEN GOES BLANK WHILE DRIVING BUT RADIO STILL PLAYS. PLEASE CHECK AND ADVISE. * Caused by: TAC RECOMMENDATION. SUSPECT SCREEN FOR BLANK SCREEN ISSUE. FSE ALSO STATED TO REPLACE SCREEN
Corrected by Radio Control Assembly Replacement
REPLACED RADIO DISPLAY ASSEMBLY AS RECOMMENDED BY TAC AND FSE.
AFTERMARKET FEE
GENERAL [CS WE FIXED THE BACKUP CAMERA WITH THE UPDATE BUT NOW HER RADIO STATIONS PRESETS ARE GONE SHE SHUTS THE CAR OFF AND TURNS IT ON AGAIN] * unable to duplicate 10 SEE TECH NOTES.unable to duplicate checked and found radio to be up to date and set stations and let sleep and stations were still there, unable duplicate problem at this time, set memory seat for radio and remote and sent directions with customer for her settings; ok ok
THE GPS AND TEMP METER IS NOT WORKING SI40 INTERIOR TRIM * 7490 GPS & OUTSIDE TEMPERATURE BOTH DISPLAY AT THIS TIME. OPERATING PER DESIGN INTENT AT THIS TIME.
SPEAKER STILL POPPING AND CRACKING-FTS TO INSPECT * 10644 DIS ASSEMBLED THE VEHICLE TO ACCESS ALL THE MOST RING CONNECTIONS AND MODULES. ALL CONNECTORS W®RE CLEAN, SECURE, UNDAMAGED, AND PROPERLY ASSEMBLED. CYCLED CONNECTIONS, ADJUSTED CONNECTIONS, AND CORRECTED HARNESS ROUTING AS NECESSARY.
CHECK WHEN RADIO VOLUME DOWN ALL THE WAY BUT RADIO TURNED ON HEARS STATIC FROM REAR OF VEHICLE, ADVISE ON REPAIR. * TECHNICIAN UNABLE TO DUPLICATE CONCERN
WHEN RADIO IS TURNED ALL THE WAY DOWN ,
CAN HEAR AIR CONDITIONED SEATS
HAS THE BACKUP CAMERA FREEZE ON SCREEN WHEN DRIVING, ALSO OCCASIONALLY JUST BLANKS OUT COMPLETELY, HAPPENS ROUGHLY ONCE EVERY FIFTEEN DRIVE CYCLES * 21910 REF LINE below SOTA UPDATE FOR IMC SOFTWARE
RADIO SCREEN GOES BLANK AND BUT WILL STILL PLAY * 0
CHECK CD PLAYER TO MAKE SURE IT IS FUNCTIONING * OPEN CIRCUITS/5430922/.2 REMOVE MEDIA DISC PLAYER AMD REPAIR OPEN CIRCUIT AT POWER
SUPPLY
THE ODOMETER FLASHES INTERMITTENTLY. * ORDERED RADIO. RO#19685 REPLACED RADIO. THE VEHICLE IS NOW OPERATING AS DESIGNED. (22-8352 BRIAN-} A
Spotify sometimes play even when car is locked. Customer does not have a time stamp at this time. * - Performed inspection of driver's seat & buckle. No outside influence was found, the Occupant sensing & buckle were found to be working correctly.
- Performed front left & right seat test per diagnostic tab and they passed. - No issues are present with the driver door and the system is working correctly.
- The way the vehicle works is that the accessory rail is turned on when the door is opened or a
person is found to be present. - We will also need an exact time stamp within 14 days of the occurrence for us to investigate further. Correction: Remote Diagnosis
CUSTOMER STATES RADIO TURNS ON BUT WILL NOT DO ANYTHING * VERIFIED CUSOMER CONCERN CHECKED FOR TSB AND SSM FOUND NONE, USED FDRS TO PREF NETWORK TEST ACM NOT COMMUNICATING, FOLLOWED PINPOINT TEST Q: Q1 NO VERIFIED FUSE 23 OK, REMOVED INSTRUMENT PANEL CENTER REGISTER, CONSOLE CENTER TOP TRIM AND COLUMN OPENING TRIM PANEL, OVER LAID WIRE FROM C240A PIN 1, TO C2280D PIN 37, REINSTALLED REMOVED PARTS, RETESTED OK AT THIS TIME
BUTTONS ON THE RADIO DO NOT WORK AT TIMES WP PERFORMED THE LATEST SOFTWARE UPDATE. * NPF working as designed.
THE INFOTAINMENT SYSTEM BLACKS OUT. LATEST SOFTWARE UPDATE installer, PLEASE CONFIRM. THE SCREEN WILL CO TO С INSTEAD Of F SETTING ANO CO TO VEHICLE SETTING MOOC INSTEAD OF A/С SCREEN. WHEN THIS HAPPENS IT WILL BLACKOUT. * 0
APPROVED TO ORDER new radio (not exchange) Customer states radio is still working as designed. SOS is inop at times; dome and interior lights flickering; Bluetooth" is not holding connection, customer has reconnected; states audio quality now seems distorted with this radio. * SCANNED VEHICLE NO CODES FOR RADIO CONCERN. LOOKED FOR ANY UPDATES. STAR CASES OR SERVICE BULLETINS AND FOUND NONE FOR CONCERN. REPLACED RADIO AND VERIFIED REPAIR AT THIS TIME.
AT RANDOM THE RADIO WILL RESTART S140 INTERIOR TRIM 1062 ISP * 7490 HAD A VEHICLE RUNNING DURING INSPECTION. THE RADIO DID NOT RESTART.
IОТ RADIO IS UP-TO-DATE WITH V808 SOFTWARE INSTALLED.
CUSTOMER STATES RADIO IS STATIC - WHEN HAS RINGS IT DOES NOT COME THROUGH VEHICLE TALK TO THEM ON HER PHONE -- SOMETIMES THROUGH BLUETOOTH OTHER TIMES WILL NOT NAV -- AND THE PHONE - BUT WILL BE ABLE TO WILL CONNECT TO VEHICLE BY0Ol CUSTOMER STATES RADIO IS STATICKY * listened to radio and connected n h one through Bluetooth. made phone call and could not duplicate any concern at this time
E CUSTOMER STATES THE NAV WILL BE BLANK AT TIMES. SOMETIME IT WILL SHOW
IT'S LOADING. * 10196 INTERMENTANT LOSS OFF DATA TO RADIO 3423370 .4 DIAG 1.0 1.40 FC 7073 MI 10166 MO .10196 . RUN TEST USB CABLE FROM RADIO TO USB PORT AND STILL HAS FAULT. NO,CODES AND RADIO HAS BEEN REPLACED. REPLACE NAV CARD AND READER (USB . PORT) .. TEST DRIVE FOR NAV AND COLLISION ALERT FAULTS AND OPERATION OF BOTH NORMAL.
SCREEN WAS FICKERING at TIMES * TECH SCANNED FOR CODES NONE PRESENT CHECKED OPERATION AND COULD NOT DUPLICATE CUSTOMERS CONCERN
NO REPAIR PERFORMED
WHEN TRYING ADJUST MUSIC VOLUME WILL NOT ADJUST WORKS FINE, BELIEVES THERE IS AN UPDATE FOR THIS. * CONFIRMED CONCERN, FOUND CMU SOFTWARE OUTDATED, PERFORMED CMU UPDATE FROM VERSION.
A FEW TIMES INFOTAINMENT SCREEN WENT BLANK PUT SOUND WAS COING OUT * 2810335 0.3 SOFTWARE FAULT REPROGRAM RADIO WITH UPDATED SOFTWARE, CODE: 80YN57336154.
NAVIGATION AND ENTERTAINMENT IS SLOW AND LAGGING * 35626 Ran Pathfinder diagnostics: B14A2-02 & B14A2-13 present in IDMA. B14A2-02 present in ICDM. Performed guided diagnostics and was
directed to and updated both IDMA & ICDM software. Performed QC on infotainment and all features and functions are currently working as
designed at this time.
check rear camera inop at times * 0
intermittently WHEN SHE STARTS THE CAR THE RADIO PRESETS ARE WIPPED CLEAN AND SIRIUS IS NOT AVAILABLE, THIS SEEMS TO HAPPEN ON COLD MORNINGS BUT IN THE AFTENOON THE RADIO IS BACK TO NORMAL AGAIN * UPDATE 01500000 GFF GUIDED FUNCTIONS
VERSION 1 5265,31JAN20 16:19): 14675 Could not confirm .customer complaint at this time, performed GFF, Checked for fault coded, no fault codes present- checked for TSB, found TSB 2C56716/1. checked 5F software, found software to be eligible for update according to TSB; Performed up date according to TSB. software ir. SF module is now up to date. VERSION 2 (EKP# 5265,31JAN20 16:19): 14675 Could not confirm customer complaint at this time. Attached battery charger, performed GEF, Checked for fault codes, no fault codes present, checked for TSB, found TSB 2056716/1. checked 5F software, found software to be eligible for update according to TSB. Performed up date according to TSB. Software in 5F module is now up to date.
when you turn volume up it goes down * 33877 preformed ntb-20-046. the an unit was already up
to date t did clean the volume knob
AUDIO SYSTEM IS MAKING A LOUD DISTORTION NOISE. CRACKLING NOISE. IF YOU TURN CAR OFF AND BACK ON AUDIO SYSTEM WILL WORK CORRECTLY ADRI HAS A VIDEO. * 14812 650029 991.3. UPON DUPLICATING CUSTOMER CONCERN CHECKED AUDIO UNIT SHUT DOWN MENU AND FOUND SHUT DOWN FAULT STORED FOR INFOTAINMENT _CONTROL_ UNIT: SUDDEN_SIGNAL_OFF PERFORMED FAKRA CONNECTOR REPAIRS PER SERVICE BULLETIN 20-058 CORRECTION AND TEST DROVE AFTER TO CONFIRM CORRECTION.
VEHICLE STILL MAKING STATIC NOISE WHEN SPEAKING ON PHONE THROUGH BLUETOOTH. HAPPENS WHILE DRIVING. * COULD NOT VERIFY THE CONCERN WITH THE CUSTOMER ON THE TEST DRIVE. TECHNICIAN TEST DRIVES VEHICLE WITH TALKING ON PHONE FOR 1 HOUR CONTINUOUSLY. COULD NOT NOTICE ANY ABNORMAL OPERATION FROM THE RADIO OR ANTENNA. NO ISSUES WITH APPLE CAR PLAY, ANDROID AUTO, OR BLUETOOTH OPERATION. CHECKED FOR UPDATES, VEHICLE RADIO IS UPDATED TO LATEST AND GREATEST. FOUND DATABASE CASE FI43642975 ABOUT IPHONE COMMUNICATION ERRORS. IF ALL UPDATES ARE PERFORMED, RADIO HAS BEEN REPLACED, AND ISSUE ONLY HAPPENS ON CUSTOMERS PHONE; ISSUE IS ISOLATED TO CUSTOMERS PHONE. CHECKED AND VERIFIED BOTH PASSENGER SIDE DOOR AND HARNESSES ARE NOT CAUSING BLUETOOTH ISSUES.
NAV IS IN-OP. * Does not operate properly- Vis Inspection, there are intermittent navigation issues. OASIS- No related information. FDRS Self-tested, APIM- U0162. WSM Pinpoint tested and elect diag to incl access. Performed battery master reset and APIM self-tested to induce hardware test- PASSED. Checked for updates and checked all connections to the FDIM. Updated the SYNC system and time to access and check cable connections to the FDIM, OK at this time.
RADIO PRESETS ARE NOT WORKING PROPERLY. IT WILL NOT GO TO THE STATION IMMEDIATELY, THAT IT CAN TAKE UP TO 15 MIN TO CHANGE. * SOFTWARE 19943 SOFTWARE D1 RAM AMPLIFIER HARDWARE FAULTY D5 CHECK OF AUDIO
PLAYBACK AND AUDIO AMPLIFIER. CONCLUDED PROGRAMMING ISSUE. R5. CLIENT CONCERN RECTIFIED
THE RADIO WILL FREEZE GPS WILL STOP WORKING AND BACK UP CAMERA DOES NOT WORK ALL THE TIME. * 35182 INSPECTED VEHICLE. COULD NOT DUPLICATE ALL CONCERNS. SOFTWARE
UP TO DATE, TESTED BATTERIES, CONTACTED STAR. RESET ECU, NO FURTHER
ISSUES FOUND.
Computor/Navigation system disfunctional/unusable * Per Telecon, APIM replaced, waiting for Ford design part fix
INTERMITTENTLY THE RADIO DOES NOT TURN OFF WHEN THE CAR IS SHUT OFF AND SHE GETS OUT AND LOCKS THE DOORS. THE RADIO HAS STAYED ON FOR UP TO 3 HOURS WHILE SHE WAS IN A MEETING. * RELATED TO AND CORRECTED. .BY THE::REPAIR; ON LINE ABOVE
RADIO GOES BLANK * PERFORMED DIAG AND FOUND NO DTC. FOUND RADIO DISPLAY GOES BLANK. REMOVED TRIM PIECES AND FOUND THE RADIO ITSELF WOULD GET HOT. REVERSE CAMERA WOULD STILL WORK AND SOUND WOULD STILL WORK. VOLUME AND POWER WERE THE ONLY BUTTONS ON DISPLAY THAT WOULD WORK. REPLACED RADIO AND PROGRAMMED WITH SPS. TESTED REPAIR AND TEST DROVE TO VERIFY. RADIO NO LONGER GOES BLANK.
SO CAPD ERROR APPEARS AT TIMES SO CARD ERROR MESSAGE IN CLUSTER, TRIED TO USE AUXILIARY AUDIO INPUT AND IT WOULD NOT POWER UP ANYTHING. * DOCUMENT ID 5217859 CIRCUIT * 1340 HAS 12 VOLTS AND CIRCUIT # 1250 HAS .2 OHMS GOOO CIRCUIT REPLACED CENTER CONSOLE AUXILIARY AUDIO INPUT RETEST GOOD NOW WORKING.
NAVIGATION SHUTS ON AND OFF INTERMIT * Scan DTC's. No DTC's.Asked for bulletins, pi's, updates on the concern. Reprogrammed radio with a software update for improved operation. After the radio program . there was no audio from the speakers. R&i battery cables for 5 min to reset modules. Still no audio. Verified radio had the correct software. ok. Diagnosed and Replaced radio and programmed. CT operation. Radio has audio at this time. the display is working at this time, warr/2240
None of my addresses save to my favorites or home. Last occurred 10/28 at 7:40 am * Reviewed concern with regional specialist and found database that needed rebuilding to allow for system to save addressed after a sleep cycle. Once completed, customer has reported system is saving addresses as expected. IF concern persists, customer is aware to reach out through a new service visit for more in depth diagnosis. Correction: Remote Diagnosis
Correction: Remote ∓ Over the Air Update
THE INFO CENTER CHANGES TO A DIFFERENT SCREEN EACH TIME HE STARTS THE TRUCK * Believe issue was resolved with repairs made on line Above
C/R INSTALL SOP RADIO. CUST STATED RADIO freezes and turns on and off on Its own and vehicle stalled out a couple times * NOT IN YET RADIO EXPECTED TO ARRIVE 5/22/21 WILL INSTALL AT THAT TIME
STATES THE AUDIO UNIT WILL CHANGE SOURCES ON ITS OWN WHILE LISTENING TO FM RADIO, SPEAKERS ARE CRACKLING, HAPPENS MOSTLY WHEN USING NAVIGATION. * 11129 HONDA TECHNICAL FIELD SPECIALIST WAS UNABLE TO DUPLICATE THE  CONCERN AT THIS TIME, FIELD SPECIALIST CHECKED THE SYSTEM FOR SHUT DOWN CODES AT THIS TIME FINDING NONE PRESENT OR STORED, THE VEHICLE WAS DRIVEN MULTIPLE TIMES WITHOUT DUPLICATION OF THE CONCERN AT THIS TIME,
BACK UP CAMERA WILL STAY ON FOR AN EXTENDED AMOUNT OF TIME. THE CAMERA
WILL FREEZE ON THE SCREEN. PLEASE INSPECT AND REPORT. * N1 WAS UNABLE TO DUPLICATE CUSTOMER CONCERNS FOUND THE CAMERA OPERATING AS DESIGN. NOTE CAMERAS WILL STAY ON UNTIL THE SPEED GOES ABOVE 10MPH OR 10SECONDS HAVE BEEN EXTINGUISHED.
FREQUENTLY WHEN THE CAR: IS REMOTE STARTED BUT ALSO DOES IT WHEN STARTED NORMALLY, THE RADIO LOSES ALL  PRESETS AND .SIRIUS WILL NOT.WORK, LATER THE PRESETS GO RACK TO NORMAL AND SIRIUS WILL WORK AGAIN. ADDITIONALLY ON A COUPLE OF OCCASIONS THE .RADIO HAS STAYED ON EOR UP TO 3 HOURS AFTER SHE
TURNED THE CAR OFF AND EXITED THE VEHICLE. * VERSION 1 (EMP# 52 65, 17 FEB20 16: 31): 15120 Could not confirm customer complaint. Customer supplied videos of complaint. Complaint confirmed via video, Performed GFF, No faults present. Opened TAG.case (TAC case number WP-590093) Ordered and installed new 5F module according to TAC instructions Performed GFF coding and programming of new 5F module. Confirmed module is working as intended at this time  further faults found at this time.
when putting car In reverse the screen goes blue * CODE U0415, FOLLOWED SSM 49980 FOR CONCERN, UPDATED IPMB MODULE AND PERFORMED 360 CAMERA ALIGNMENT, CONCERN NOT PRESENT AFTER REPAIR
RADIO DOES NOT COME ON ALL THE TIME, RADIO SCREEN GOING BLACK INTERMITTENTLY. * unable to verify test 9998 test no stored codes operate to manuf spec0600016
AFTER TSB REFORMED DURING ROAD TEST SYNC SYSTEM FROZE * 28832 14q371 VERIFY CONCERN AFTER PERFORM TSB DURING ROAD TEST SYNC FROZE, PERFORM RESET CONCERN PRESENT PPT M. Ml YES PASS, M2 NO DTC, M3 NO DTC M4 NO DTC, M5 YES, M8 NO LAGS, M14 YES PRESENT, M15 CONNECTIONS OK YES, PERFORM GUIDED ROUTINE APIM FAILED, ORDERED. RP1PJ2VFWQF2T RR APIM PROGRAM MODULE OK AFTER REPAIR
INFOTAINMENT SCREEN WILL CO BLACK WHILE DRIVING * Update the IDMA Connected Pathfinder and found DTCs listed for the IDMA and the ICDK. Using Guided Diagnosis updated the IDMA, EMC, and the ICDM software is up to date.
ELECTRICAL CONCERN [RADIO DOES NOT SHOW CONTACTS IT FREEZE UP AND BLACKOUT ANDROID AUTO AND APPLE CAR PLAY DO NOT BLUETOOTH DOES NOT CONNECT VOICE COMAND NOT WORKING ] * VERIFIED CUSTOMER CONCERN, SPEAKERS SOUND DISTORTED, AND UCONNECT HAS LIMITED FUNCTIONALITY. FOUND TSB #08-102-21 RADIO UPDATE AVAILABLE FOR THIS VEHICLE. PERFORMED TSB # 08-102-21 AS PER SPEC, UPDATED RADIO SOFTWARE VERSION FROM 34.2 TO 39.5. VERIFIED PROPER OPERATION LOP: 18 - 60 - 02-DR
RADIO FREEZING UP, CAN NOT CONTROL ANYTHING. RADIO STAYS ON AFTER VEHICLE SHUT OFF AND DOOR IS OPENED. REBOOTS ON ITS OWN] * radio freezing up REPLACED RADIO.
THE NAVIGATION DOES NOT WORK. MESSAGE READS INITILIZING PROFILE. * 9507 RADIO INTERNAL FAULT. 3420840 .7 DIAG 1.0 USB PROGRAM .3 SPS PROGRAM .3 2.30FC 70MI MO 9507 NAV SCREEN BLANK, NO CODES. GDS WOULD NOT SHOW RADIO DATA OR ID INFO REMOVED POWER FROM RADIO TO RESET AND NAV CAME BACK UP AND COULD COMMUNICATE. SCREEN GOES BLANK AT TIMES, HAS LATEST SOFTWARE, RAN, TEST LVDS CABLE TO RADIO CONTROL AND STILL
FAULTS. FOUND LIN BUS AT MIN 1.3V MAX 12.6V AVG 6.1V AT CONTROL. REPLACE RADIO. PROGRAM AND USB PROGRAM WCC 80YN36210920 80ZN36211309
AT TIMES THE REAR VIEW CAMERA WILL CO TO A GREEN TINT ON THE SCREEN OR WILL QUIT WORKING. SHOWED UPSIDE DOWN ONE TIME * PERFORMED SCAN TEST FOR CODES AND FUNCTION TESTED SYSTEM MANY TIMES-NO CODES STORED AND REAR VIEW CAMERA FUNCTIONING PROPERLY-CAMERA REPLACED ON R00271384 01-21-21 WORKING AS DESIGNED
WHEN TURNING OFF VEHICLE- RADIO, INFOTAINMENT SYSTEM, CLUSTER LIGHTS WILL STAY ON * See above
VOICE ACTIVATION FOR BLUETOOTH DOES NOT PICK UP ANYTHING THE * FOUND ACTIVE CODES B143B Microphone 1 Circuit Low B143E,Microphone 2 Circuit Low B1459 Telematics Mirror Control Circuit Low ONLY CODE B143B WAS A VALID CODE THE OTHERS DID NOT HAVE AND DIAG STEPS I FOLLOWED THAT CODE DIAG STEPS 1. Connect a jumper wire between the (X793) Microphone Feed and the (X712) Microphone 1 IN (+) AND THAT CODE STAYED ACTIVE 2. Measure the resistance of the (X712) Microphone 1 IN (+) circuit between the Hands Free Microphone and Hands Free Module
harness connectors WHICH IS 0.3 OHMS 3. Measure the resistance between ground and the (X712) Microphone 1 IN (+) WHICH IS O.L. SUGGEST TO REPLACED THE H.F.M. WHICH WAS DONE PER SERVICE INFORMATION. 4. NOW THE HANDS FREE SYSTEM COMES ON BUT STILL ON AUDIO INPUT COMING FORM THE MICROPHONE LOAD TESTED CIRCUIT X712,X792 AND X793 AT CONNECTOR D2609A
AND D3887A WHICH IS GOOD FOUND A INTERNAL FAILURE WITH THE MICROPHONE.
REPLACED PER SERVICE INFORMATION AND EVERYTHING IS OPERATING AS DESIGNED GOODWILL WARRANTY CLAIM
WHEN ACCELERATING CSN HEAR HIGH PITCH NOISE THROUGH RADIO * SEE LINE ABOVE
navigation shuts off while in use * Scan dtc's. No dtc's. Inspected for aftermarket devices. Found insurance tracker connected to all connectors, aftermarket dash camera.  Asked for bulletins pi,s updates on the concern. radio has the latest OTA, SPS, USB software. per gm document 5662051, insurance trackers and other aftermarket devices can cause many different electrical issues including radio and display operation, navigation, rear vision camera operation. navigation not shutting off, radio volume is not going up and down at this time, no rear vision camera lines are present when the vehicle is in reverse at this time. no nonconformities were found at this time.
STATIC NOISE ON PHONE CALLS ON OUTGOING AND INCOMING CALLS WHEN HARD CONNECTED. HAS TRIED TWO DIFF I-PHONES, FOUR APPLE CORDS, ETC. ONLY HAPPENS WHEN HARD CONNECTED TO USB VIA CAR PLAY, BLUETOOTH WORKS FINE. * TEST DROVE VEHICLE MULTIPLE TIMES WITH MULTIPLE PHONES. AND CORDS BELONGING TO DEALERSHIP EMPLOYEES.; MADE MANY PHONE CALLS AND TALKED FOR PERIODS OF 10-30 MINUTES AT A TIME. UNABLE TO DUPLICATE4-4. CUSTOMER CONCERN. CUSTOMER CAME DOWN TO TEST DRIVE WITH HER PHONE HOOKED UP AND WHILE TALKING WITH HER -PHONE HOOKED1 UP, HEARD LOUD STATIC COMING FROM SPEAKERS; WHEN -THE PERSON ON THE OTHER LINE WOULD SPEAK. THIS NOISE WAS INTERMITTENT BUT PROMINENT WHEN IT DID OCCUR. THE CUSTOMER OFFERED TO TRY PAIRING TWO-'DIFFERENT--PHONES AND MAKING CALLS. SPOKE WITH AND TEST DRIVE VEHICLE WITH DTS MS WITH HIS PHONE AND SERVICE MANAGER PHONE FOR A PERIOD OF 30 MINUTES OVER MULTIPLE; PHONE CALLS. NO STATIC NOISE WAS HEARD. THE ADVISOR WAS ABLE TO DUPLICATE CNCE WHILE TRYING TWO SEPARATE PHONE CALLS ON A TEST DRIVE.; SINCE THE CUSTOMER ALREADY HAD THE AUDIO UNIT REPLACED BY BY-OTHER DEALER WITH NO CHANGE, NO REPAIR ATTEMPT WAS DONE AS WE COULD NOT DUPLICATE CONSISTENTLY (NO DUPLICATION WITH:
PHONE OTHER THAN THE CUSTOMER PHONE) - POSSIBLE PHONE ISSUE? THE CUSTOMER STATED THEY REPLACED THEIR PHONE FOR THIS ISSUE BUT IT STILL PERSISTED. AT THIS POINT, NO REPAIR CAN BE MADE AS WE CANNOT DUPLICATE CUSTOMER CONCERNS. THE CUSTOMER ALSO MENTIONED VEHICLE WAS IN AN ACCIDENT AT: ONE POINT AND WASN'T SURE IF THE PROBLEM STARTED AFTER THE VEHICLE WAS REPAIRED. PERFORMED DATABASE SEARCH FOR KNOWN PROBLEMS, NONE FOUND. THE CUSTOMER IS SEEKING REPURCHASE FROM NISSAN AND IS TAKING THE VEHICLE.
RADIO INTERMITTENTLY STOPS PLAYING AUDIO AND THE VIDEO SCREEN FREEZES. * HAS BEEN CHECKED BY HONDA HENDERSON FOR THE SAME ISSUE SEE HISTORY - CUSTOMER STATES MULTIPLE SYSTEM WARNING ERRORS WILL INTERMITTENTLY CYCLE THROUGH AUDIO UNIT DISPLAY- ANTI-THEFT SYSTEM INOP. 700 BODY ELECTRICAL MISCELLANEOUS.13974 UNABLE TO DUPLICATE CUSTOMER CONCERN AT THIS TIME. ADVISED CUSTOMER PARTS ON ORDER CUSTOMER TO RETURN FRIDAY TO COMPLETE REPLACEMENT OF DASH HARNESS W/ UPDATED PART PER NEW SERVICE BULLETIN 20-058 DATED 8/4/20
WHEN PICKING UP VEHICLE. RADIO IS STILL INOP * VERIFIED CUSTOMER CONCERN CHECKED FOR TSB AND SSM FOUND NONE, USED IDS TO RETRIEVE DTC'S ACM NOT COMMUNICATING
FOLLOWED PINPOINT TEST Q: Ql YES Q2 YES Q3 YES Q4 YES, REMOVED INSTRUMENT PANEL CENTER REGISTER CONSOLE TRIM, R&R AVM REINSTALLED TRIM AND INSTRUMENT PANEL CENTER REGISTER, RETESTED OK AT THIS TIME
THE RADIO WILL NOT POWER OFF. * 0
ELECTRICAL CONCERN [ SPEAKERS SOUND DISTORTED AT 25 OR UP] * SEE LINE ABOVE
THE CAR KICKS/LURCHES FORWARD HAPPENS DURING LOW SPEED DRIVING DURING ACCELERATION OR DECELERATION * G86 UPDATED SOFTWARE AND CLEARED, ROADTEST, NOW OK
THE CUE SCREEN GOES BLANK WHILE DRIVING. * UTD UNABLE TO DUPLICATE CUSTOMERS CONCERN AT THIS TIME. COULD NOT DUPLICATE MI MO 9501 RELATED TO RADIO REPLACED LINE A
Customer states Needs new GPS card and XITE issues * Removed GPS antenna, inserted new gps, cleaned area and placed antenna metal foundation w/ antenna, removed radio core, swapped cords from old core to new, taped connections with electrical tape, inserted up to date nav card, unscrewed center dash panel, unscrewed bracket to screen, unplugged screen wires, removed screen, inserted new screen, hooked up and taped wires, screwed in mounting brackets, screwed dash panel back into
place. Test drove on line #3
RADIO/GPS SCREEN GOING IN AND OUT, TURNS BLACK WHILE DRIVING, INTERMITTENT. ONE OUT OF TEN DRIVES, NO PATTERN * short in apim Installed HBSZ 14G371 W :UNIT - CENTRAL PROCESSING perform inspection verify customer concern sync system screen intermittently goes out also notice slow response perform run oasis scan no faults found at this time check sync system for update one update perform system update at this time verify faults still present perform symptom chart test on apim verify apim faulty remove and replace faulty apim at this time verify sync system now working as design release car back to customer RVC #RPJCE1RPWQF4G
AT TIMES WHEN WALKING AWAY FROM VEHICLE PHONE WILL
CONNECT 10 BLUETOOTH, EVEN WHEN OFFF * SEE LINE ABOVE
AUDIO SOUNDS CRACKLY INTERMITTEN (HAS HAPPENED ONCE AFTER LAST REPAIR). CUSTOMER HAS TO TURN VEHICLE OFF THEN BACK ON TO RESET AUDIO. * 900 BODY Sc TRIM REPAIR 15673 INSTALLED SCAN TOOL AND DID NOT FIND ANY FAILURE CODES OR ANY FAULT CODES. DURING TEST DRIVE DPSM DID NOT EXPERIENCE ANY ISSUES WITH AUDIO SYSTEM. OK AT THIS TIME
volume goes up and down on its own * no work performed nwp no work performed
RADIO WILL RANDOMLY NOT COME ON, RADIO
THE SCREEN RANDOMLY GOING BLACK, THE RADIO WILL TURN ITSELF OFF AND OFF, VOLUME WILL DROP OUT. * unable to verify test 9998 no scanned codes hmi up to date unable to verify test 0600016 .2
POPPING TYPE NOISE, LIKE MAKING POPCORN, OVER AUDIO SYSTEM INTERMITTENTLY WHILE DRIVING * 700 BODY ELECTRICAL MISCELLANEOUS.13974 UNABLE TO DUPLICATE CUSTOMER CONCERN AT THIS TIME.
THE INFOTAINMENT SYSTEM 31ACKS OUT AT TIMES. IT WILL STARTS GLITCHING IN OPERATION THEN BLACK CUT. ADVISE. READ REPAIR ORDER FROM NORTH POINT. * REMOVED THE UPPER INTERACTIVE DISPLAY CONTROL MODULE, LOWER INTERACTIVE DISPLAY CONTROL MODULE, AND THE DRIVER'S SEAT AND THE DRIVERS CARPET TO REPLACE THE LR122066 THAT CONNECTS TO THE UPPER INTERACTIVE CONTROL DISPLAY MODULE, LOWER INTERACTIVE CONTROL DISPLAY MODULE, AND IMC. OLD WIRE WAS TAPED TOGETHER WITH THE BODY HARNESS SO IT WAS NOT REMOVED FROM THE VEHICLE.
THE INFOTAINMENT SYSTEM IS NOT COMING ON AT TIMES, UPPER AND LOWER. VOICE CONTROL IS INOP NAVIGATION ERRATIC PHONE DOESN'T CONNECT INTERMITTENTLY AND BACK UP CAMERA GOES BLANK AT TIMES * G86 UPDATE GWM IMC ICDM AND IPMB
install sop radio that arrived may 20th (RadioNavTelematics Concern) CUST STATEO RADIO freezes and turns on and off on
its own * SOP PART REPLACED SOP RADIO. SCAN VEHICLE AND CLFAR CODES. ROAD TEST SEVERAL MILES RADIO OPERATING AS DESIGNED. DID NOT FREEZE OR TURN OFF DURING TESTING.
Entertainment/Radio/Navigation/USB/Bluetoot
h - Customer Concern Not Duplicated (CCND) * 0
RADIO POWER BUTTON NOT.WORKING, THE RADIO WILL BLACKOUT RANDOMLY. * inspect audio operation soft wear up-date reference
ntb20-046c
CUSTOMER STATES AT TIMES THE RADIO SCREEN WILL GO BLANK AND RADIO BUTTONS TURN WHITE CAN NOT CHANGE STATIONS - WHEN PLUG PHONE IN WONT PULL UP GOOGLE MAPS , WONT POP UP - HAS VIDEO * checked for software updates --- undated at this time workino
RADIO VOLUME WENT HIGH AND WIERO NOISES (RadtoNavTelenatlcs Concern) * COULD NOT DUPLICATE,CHECKED RADIO SOFTWARE IT IS UP TO DATE POSSIBLE UPDATE OR INTERMITTENT CONCERN
CUSTOMER STATES TOUCH SCREEN IS DIFFERENT FROM THE ORIGINAL NOT AS CLEAR AND IS FAINT NO VOICE RESPONES WHEN USING THE VOICE COMMAND ON STEERING WHEEL * CHECKED ALL SYNC FUNCTIONS, FOUND CHIME WILL NOT SOUND WHEN PRESSING THE VOICE COMMAND BUTTON. RAN APIM SELF TEST, NO DTCS. CONTACTED HOTLINE (ID:118027551) PER HOTLINE PERFORMED
2 BUTTON RESET 5 TIMES AND RETEST, PROBLEM REMAINS. PER HOTLINE, PERFORMED APIM HARDWARE TEST, APIM FAILED. REPLACED APIM PER WORKSHOP 415-00. RETEST, PROBLEM REMAINS. PERFORMED
2 BUTTON RESET SEVERAL MORE TIMES. PER HOTLINE PERFORMED PINPOINT TEST PI, YES, P2, YES, P3, YES,P4,NO,P5, YES, P6, YES, P7, YES, P9, YES. REPLACED ACM PER WORKSHOP 415-00. RETEST, PROBLEM REMAINS. PERFORMED 2 BUTTON RESET AND MASTER
RESET SEVERAL MORE TIMES BUT THE PROBLEM REMAINS. PER HOTLINE TOOK PICTURES OF SOFTWARE PART NUMBERS IN BEZEL DIAGNOSTICS AND SENT THEM TO HOTLINE. SOME OF THE SOFTWARE NUMBERS WERE FOUND TO NOT MATCH . CONTINUED ON LINE 56. PER HOTLINE, PERFORMED APIM PROGRAMMING WITH FDRS INSTEAD OF
PTS. TRIED PROGRAMMING TWICE BUT NOTHING CHANGED. PER HOTLINE PERFORMED 2 BUTTON RESET SEVERAL MORE TIMES AND TRIED APIM PROGRAMMING THROUGH PTS AGAIN. AGAIN, NOTHING
CHANGED. THE VEHICLE WAS SENT BACK TO THE CUSTOMER UNTIL ENGINEERING CAN COME UP WITH A FIX. M TIME VERY EXTENSIVE
DIAG INCLUDING APIM PROGRAMMING MORE THAN 10 TIMES AND PERFORMING MASTER
RESET AND 2 BUTTON RESET MORE THAN 15 TIMES. ALSO SPENT EXTENSIVE TIME TALKING ON THE PHONE WITH HOTLINE AS WELL AS
IN THE HOTLINE ONLINE FORM. Tech 032 SHANTZ, KYLE SS#: 8599
POPPING TYPE NOISE, LIKE MAKING POPCORN, OVER AUDIO SYSTEM INTERMITTENTLY WHILE DRIVING. * 14932 S/B 20-058 0101Q2 2.10 COMPLETED S/B 20-058 FAILED PART NUMBER: 39540-TG7-AG2 SYMPTOM CODE: 03217 DEFECT CODE: 03214
OLD UNIT DEEMED DEFECTIVE WITH IRREPARABLE GLITCH CHOOSING OPTIONS WITH OUT BEING TOUCHED. * RADIO WAS DIAGNOSED FAULTY. ORDERED NEW RADIO TECH REMOVED DEFECTIVE UNIT, DISCONNECTED HARNESS AND RECONNECTED UNIT TO HARNESS AND SECURED TO FRAME. TRANSFERRED HARD DRIVE DATA TO NEW RADIO, POSITIVE RESISTANCE RECORDED AND CONFIRMED UNIT OPERATING AS PER FACTORY SPECS.  INSTALLED ORDERED RADIO
THE INFORTAINMENT SCREEN DOESNT COME ON AT TIMES, WILL BLACK OUT * 41121 Checked and find IMC software out of date. Performed SOTA and updated IMC to latest operating level. All functions and features of the infotainment system are currently working fault free at this time. Customer will need to delete vehicle information from any paired devices and re-connect to vehicle.
С Customer states when speaking on phones handset hears interference through speaker * Customer states when speaking on phones handset hears interference through speaker 150058 ISPH 0.00 0.00
THE OUTDOOR SPEAKERS DO NOT WORK (ZONE 3) ON THE RADIO. * No issues, Turned up the volume to zone 3.
GPS not work * Performed review of the vehicle logs. Found no issues with the GPS or systems. Possible glitch of one time event. The vehicle is currently working as expected
Correction: Check and Adjust Tire Pressure - CA MANDATE
POPPING AND CRACKLING FROM AUDIO SYSTEM * FOUND CODES FOR AMPLIFIER: CRITICAL UNLOCK FOUNDS CODES. REAR INFO AND INFO CONTROL SUDDEN OFF AND REAR TUNER SUDDEN OFF PERFORMED SB 21-012. ISSUES ARE NO LONGER THERE AFTER REPAIR.
THE INFOTAINMENT SYSTEM IS VERY SLOW TO RESPOND TO COMMANDS FROM THE DRIVER. THE BACKUP CAMERA WILL ALSO STAY ON FOR AN EXTENDED AMOUNT OF TIME EVEN WHEN THE VEHICLE IS PLACED INTO DRIVE. PLEASE INSPECT AND REPORT. * CC 04 CP J9C11414 DRIVE IN DRIVE OUT. CONFIRMED CUSTOMER CONCERN WITH TOUCH SCREEN. PULLED CODES AND FOUND CODE B14AD-31, DTC HELP TEXT SAYS TO IGNORE THIS CODE. LOOKED FOR
TSBS AND SSMS BUT DID NOT FIND ANY FOR THIS CONCERN, LOOKED TO SEE IF SOTA NEEDS TO BE UPDATED, FOUND THAT SOTA SOFTWARE IS NOT UP TO DATE. PERFORMED SOTA UPDATE AND RETEST TOUCH SCREEN.
THE TOUCH SCREEN IS OPERATING AS DESIGNED. FOUND REARVIEW CAMERA IS OPERATING AS DESIGNED AND NO ISSUES WERE FOUND REGARDING THE REARVIEW CAMERA.
CUSTOMER STATES CAV COMPUTER SCREED DIFFERENT FROM ORIGINAL NOT AS CLEA AND IS FAINT - NOT ALL FEATURES WORK NO VOICE
RESPONSE WHEN STEERING WHEEL BUTTON IS PUSHED * NO PROBLEM FOUND AT THIS TIME
C/S THERE IS A RATTLE COMING FROM BOTH REAR DOOR SPEAKERS-CHECK AND ADVISE * Unable to duplicate the customers concern at this time. Vehicle is operating as designed. No Problem Found.
С INFORMATION ONLY / CUST STATES UPDATE DONE В CAM NOW STICKS AND RADIO STATIONS HAVE / TO BE RESET EVERY TIME THEY START THE VAN PLEASE CHECK AND ADVISE * MSER08 MULTI POINT INSPECTION
THE NAV SCREEN AT TIMES WILL NOT INITIALIZE AND PICK UP AND WHEN THIS HAPPENS THERE ARE LINES GOING ACROSS THE SCREEN * 8789 SOFTWARE ANOMALY 2886558 0.30 FC 9090 MI MO 8789 NAV WOULD NOT LOAD. FOUND SOFTWARE VERSION 22.8. UPDATED FOR IMPROVED PERFORMANCE AND NAV LOADS AND OK. WCC 80ZN35675219
that when you hook up Apple car play and play music thru Spotify the radio will play both Spotify music and a. Radio stations music all at the same time. * MO CODES FOUND. NO BULLETINS FOUND MATCHING CONCERN. RADIO HAS LATEST SOFTWARE. CONNECTED PHONE AND WAS UNABLE TO DUPLICATE CONCERN AT THIS TIME.
POSSIBLE ISSUE IN APP OR PHONE.
THE ENTIRE SCREEN WHEN ON NAV IT BLANKS OUT AND THEN IT STARTS LOADING AND COMES BACK ON BY ITSELF * REPAIRED WITH SOFTWARE UPDATE
WHEH THE PHONE SCREEN FOR CONTACTS COMES UP BUT THERE IS A LINE CIRCLING/THE, CONTACTS AND IT NEVER STOPS * POSSIBLE APPLE SOFTWARE ISSUE MI MO 8789 SINGE LAST APPLE UPDATE, IF PHONE IS-BLUETOOTHED TO RADIO, ANOMALYS CAN OCCUR. OVERCOME BY USING USB CABLE UNTIL. APPLE WORKING ON CORRECTION PER GM
THE RADIO DUBS OVER WHEN CONNECTED TO CAR PLAY AND SELECTING. SPOTIFY. SEE CM TAL CASE 9-64/8S/8401 ANO BRANOON. USES IPHONE 11 PRO * NO CODES FOUND. WAS UNABLE TO DUPLICATE CONCERN AT THIS TIME. USED DVOM TO TEST CIRCUITS 27S1 AND 2340. CHECKED ETHERNET BUS CONNECTIONS. ALL CHECK OKAY. STARTED CAST 9-6478578401. WAS ADVISED TO REPLACE RADIO. REPLACED RADIO AND PROGRAM. WCC: 80YNS6960710
RADIO/GATEWAY RADIO EQUALIZER WILL LEVEL OUT INTERMITTENTLY, RESETS BACK TO 0, THEN HAVE TO RESET, CLOCK TIME OFF BY 1 MINUTE SINCE LAST HERE, SLOWLY ADDS A FEW SECONDS EVERY WEEK. SEE HISTORY * 1314 5 confirmed customer concern checked for codes none found checked for radio updates radio already at latest software ordered radio.
08600251 RADIO/GATEWAY RADIO EQUALIZER WILL LEVEL OUT INTERMITTENTLY, RESETS BACK TO 0, THEN HAVE TO RESET, СLOCK TIME OFF BY 1 MINUTE SINCE LAST HERE, SLOWLY ADDS A FEW SECONDS every week. see history
WHEN HE HANGS UP THE PHONE, IT WILL N01 LET HIM HANG UP THE PHONE. IT FREEZES ON THE CAR BUT HIS THE PHONE SAYS IT HAS ENDED. HE CAN GET OTHER CALLS ON HIS PHONE. * DIAGNOSE AND FOUND: THE PHONE IS NOT COMPATIBLE. NO UPDATES AVAILABLE AT THIS TIME
THE RADIO VOLUME INCREASES AND THEN DECREASES ON ITS OWN AT TIMES. * Case # 9-5556877156
Could not duplicate per TAC verified operation of steering wheel controls Verified any DLC or 12v accessorized per 13-08-116-001E
recommend disabling Speed Compensated Volume
THE INFOTAINMENT SCREEN WILL FREEZE UP AT RANDOM. ALSO, THE BACKUP CAMERA DOES NOT ALWAYS DISPLAY WHEN THE VEHICLE IS PLACED INTO REVERSE. * 0
WHEN CHANGING THE RADIO STATION WITH THE STEERING WHEEL CONTROLS THE RADIO SCREEN WILL STAY ON THE PREVIOUS STATION BUT THE RADIO ACTUALLY DOES CHANGE STATIONS * updated radio via usb. warranty code 80yn85428071. customer to monitor and return if issues continue.
GPS does not work correctly sometimes goes blank only happens when on GPS sometimes only gives partial directions * CAUSE: Nav cars needs update... need .3 to update
CORRECTION: RECALL. please give specifics on what recall entails, we don't have the access to see what the recall is back here. updated nav card. complete
THE SPEAKERS WILL LOWER INVOLUME WHILE DRIVING * UNABLE TO DUPLICATE CONCERN
NO DTCS STORED IN VEHICLE
NO BULLETINS RELEVANT TO CONCERN
Corrected by 2810335: (0221) (9090) Radio Reprogramming with SPS REPROGRMED RADIO - 80YN24467609 COMPLETED OVER THE AIR UPDATE FOR VEHICLE
THE RADIO LOCKS UP INTERMITTENTLY. OCCASIONALLY WILL NOT COME ON. * Could not duplicate it.
C/S INFORTAINMENT SCREEN WILL NOT ALWAYS TURN ON. BUTTONS NELOW INFORTAINMENT SCREEN FOR AC CONTROLS WILL NO POWER ON AS WELL * NO REPAIR REQUIRED. UNABLE TO DUBLICATE. UPPER SCREEN WILL NOT POWER UP PERFORMED INITIAL INSPECTION WAS UNABLE TO DUBLICATE FAULT
The screen turns off randomly and sometimes will stay off for up to 10 minutes-please check and advise . Timestamp Sept 3rd 701pm. * Issue to be addressed by line 6. Since there is no syslog available do to SD card corrupted, we cannot verify exact cause for this issue. This is trending issue with SD card corruption model Xs. **Since SD card is reformatted already, please have customer continue to monitor the screen reboot issue and reschedule if problem persists.** Correction: General Diagnosis
customer says the radio volume is still jumping
up for a second * Normal operating condition per GM
WHEN DRIVING FORWARD THE CUE SCREEN SHAKES AND THE REVERSE GRID WILL DISPLAY ON A BLANK SCREEN NC NO CHARGE REPAIRS. * CADILLAC IS AWARE OF ISSUES WITH CUE WORKING ON SOFTWARE UPDATE TO ADDRESS MUTIBLE DISPLAY AND RADIO ISSUES N/C TK 847